Archive for 2010

How CIOs Can Get Their Department To Change When They Don’t Want To

Wednesday, November 17th, 2010
Image Credit
Change Happens & We Need To Find Ways To Deal With It…

Change Happens & We Need To Find Ways To Deal With It…

When you become CIO, one of your main jobs will be to lead the IT department though changes. However, here is where you may run into a problem. Considering how many layoffs, cut backs, and canceled projects most IT departments have had, the last thing that your IT staff really wants is more change. What’s a CIO to do?

First Things First

If you want to have any hope of being able to convince your IT department to rally behind a significant change, then you’re going to have to do some work. The first thing that you are going to have to deal with has to do with what has gone on in the past.

In order to make things happen now, you’re going to have to find ways to help your staff let go of the past and find ways to move forward. You want them to be able to move forward as quickly as possible. Note that you need them to do both of these on two different levels: an emotional level as well as a workplace level.

How To Let Go Of The Past

If you want to have any hope of helping your staff to let go of the past, then you are going to have to let them get all of those feelings that they have inside out. Sorry technology lover – this is messy, human relations sort of stuff.

The key word here is “empathy”. Note that I didn’t say “sympathy”. The difference is a bit subtle, but it’s critical. A CIO who is sympathetic feels bad because you are felling bad. A CIO who is empathetic feels sad because of the thing that is making you feel sad. This latter emotion is a much, much more powerful way to connect with your staff.

What you are going to have to do is to acknowledge the feelings that the people in your department are having. Once you’ve done that, then you can start to use this understanding to go about building a workplace environment based on cooperation and trust.

Next Things Next

Once you’ve got the IT team to let go of the past, it’s time for the next step. This is where you get them to buy-in and support the new change that you are trying to implement.

In order to get everyone to commit to what needs to be done, you are going to have to be straight with them. This is not the time to be sugar-coating what you are telling your staff. If it’s going to be hard to implement the change that you want to do, now is the time to tell everyone that.

Practical Ways To Get Everyone Onboard

One of the key ways to get support from the IT department is to make sure that as the CIO you are providing a clear vision of where you want to go. This vision has to have enough detail associated with it so that your department can fully understand where you want to go and how you plan on getting there.

Additionally, CIOs can’t make their team implement a change. Rather you are going to have to allow them to do it themselves. To make this easier for them to do, a good idea is to let the team create their own procedures for rolling out the needed changes.

What All Of This Means For You

Change is never easy. For some reason, in the world of IT change is not only hard to do, but due to past failures most of a department’s IT staff often resists any attempt to implement a change.

CIOs need to realize that they need to take an active role in implementing IT changes. They need to work with the IT department and help them to let go of the past and all of the baggage that goes with it. Next, they need to discover how to get the team to buy-in and support the new change.

Implementing IT changes is something that will happen multiple times during your CIO career. Taking the time to do it correctly will help not only your IT department to become more valuable to the rest of the company, but will also end up making you more valuable at the same time.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: How active of a role in implementing a big change in the IT department do you think that the CIO should play?

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What We’ll Be Talking About Next Time

How many times do you have to tell your IT department: it’s time to start innovating again? The global recession is over, if your company is going to start to grow and be successful, then the IT department is going to have to be out in front and leading the charge. Since budgets are still constrained, it’s going to take a great deal of innovation to find ways to do more with what you currently have. Why isn’t anyone doing this?

The Dark Side Of Cloud Computing

Wednesday, November 10th, 2010
Image Credit There Are Two Sides To Every Cloud…

There Are Two Sides To Every Cloud…

If IT was a game show and you were a contestant on it, right now it sure seems as though you could correctly any question that you were asked by replying “cloud computing”. That’s because cloud computing, basically outsourcing parts of your company’s IT infrastructure and applications, sure seems like a great idea. However, early reports back from the front lines by other CIOs are starting to paint a different picture…

…And Why Are We Talking About Clouds?

The reason that we’re talking about cloud computing is because it’s ushered in an era of “software as a service”, or SaaS if you want to be cool. The reason that CIOs like to talk about SaaS based applications that run in the cloud is because they offer an opportunity to save the company a lot of money.

A single user’s subscription to a SaaS application generally costs a CIO about $10 – $50 per month. The beauty of this approach is that that cost includes maintenance, support, and even the hardware that the application runs on. Oh, and all of a sudden your users can log into the application from anywhere – they don’t have to be in the office to do work.

Just How Big Of A Deal Is This?

SaaS (and Cloud Computing) is growing like a weed right now. The folks over at Gartner are telling us that in the business software market, SaaS offerings make up about 9% of what’s out there right now and it’s expected to hit 16% by 2013 because it’s growing at about 20% per year.

This is where CIOs are starting to see problems pop up. Since the whole SaaS market is growing so fast, even the people who work in it are finding themselves unable to keep up. This means that CIOs are starting to run into sales people who really don’t know what their company’s product can and cannot do. This is where problems with SaaS offerings start…

What’s Wrong With SaaS?

Unlike the glowing brochures that you’ll get from SaaS providers and the industry rag articles that are falling over themselves saying that Cloud Computing is the “next big thing”, CIOs who are on the front lines are reporting that SaaS is not a silver bullet and has its own set of problems.

In fact, some companies that went down the SaaS route are now pulling back. Gartner reports that the top reasons that CIOs have been deciding to discontinue their SaaS deployments are:

  • Difficulty in integration with existing applications
  • High cost of services
  • Lack of agility provided to the business
  • Level of investment required
  • Lack of robustness
  • Poor track record of provider
  • Poor client references
  • Inadequate security, privacy, or confidentiality
  • Didn’t meet technical requirements

Bottom Line Issues

In the end, it all comes down to money. One of the biggest attractions of SaaS is that it offers hard-pressed CIOs a way to stretch their IT budgets farther. However, CIOs that have implemented SaaS solutions are reporting that the benefits may not be so clear after all.

In the initial years, yes – the IT department will save on having to make the big CapEx spends that they would normally have to make in order to create the infrastructure to support another enterprise application. However, what seems to be missing is the ultimate reduction in headcount and infrastructure costs over time.

What All Of This Means For You

The world of IT keeps changing all the time and as CIO you’re going to have to move fast in order to keep up. SaaS offers many benefits; however, there the drawbacks are also starting to show up.

CIOs on the frontlines of SaaS deployments are reporting that they are running into issues with integrating the SaaS applications with their existing enterprise applications. Additionally, many of the economic benefits appear to be only in the first few years with the long term benefits not being nearly as clear.

Right now Cloud Computing and SaaS are hot topics that every CIO should be looking into. However, look before you leap as the saying goes…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: Do you think that IT headcount reductions should be a benefit of a SaaS deployment?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.
P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

When you become CIO, one of your main jobs will be to lead the IT department though changes. However, here is where you may run into a problem. Considering how many layoffs, cut backs, and canceled projects most IT departments have had, the last thing that your IT staff really wants is more change. What’s a CIO to do?

Do CIOs (and CEOs) Have Their Heads Stuck In The Cloud?

Wednesday, November 3rd, 2010
Image CreditSome CIOs Think That They Know How To Reach The Cloud, But Do They Really?

Some CIOs Think That They Know How To Reach The Cloud, But Do They Really?

Ok, enough of this cloud stuff already! The field of IT is just like every other field out there and we have our own share of trendy topics – cloud computing sure seems to the one that we’re dealing with right now. With all of the magazine articles on clouds and conferences going on, you’d think that every CIO and CEO has a good understanding of just exactly what a cloud is. Well, you’d be wrong…

Everybody Thinks That Clouds Are Important

In order to be a successful CIO, you’re going to have to have the support of the rest of your firm’s Senior Management. I guess one good thing is that it’s become clear that firm’s senior management have been reading the headlines and actually recognize the term “cloud computing”. Mark McDonald over at Gartner has been asking around to find out just how deep this knowledge goes.

Back in 2009 (was it really that long ago?) only about 5% of a firm’s senior management recognized the term. That’s popped up to 37% these days (remember that not everyone works in IT!)

To take this one step further, they also appear to know that cloud computing is important. Those senior managers now list cloud computing as being one of their top 5 IT priorities.

One Out Of Three Isn’t Bad, Is It?

Good CIOs understand that in the field of IT, there is no such thing as just one magical technology. Instead, solutions to difficult business challenges are built using multiple IT technologies that all have to work together.

The same level of understanding about how the world of IT works is not shared by the rest of most firm’s senior management. Mark McDonald’s research shows that too little is fully understood about how cloud computing really works.
Clouds are built using three separate pieces of IT technology:

  • Server Virtualization
  • Service Orientated Architecture (SOA)
  • Software as a Service (SaaS)

In order to implement a cloud solution, firms need to adopt all three technologies. However, this point has not yet sunk in with most non-IT senior management.

Gartner’s research shows that most executives have very little interest in any of these technologies despite their belief that cloud computing is the way for their IT departments to go. Furthermore, roughly half of the executives surveyed believed that virtualization alone was the same thing as cloud computing.

What’s Next For Clouds?

Well, at least they all know that cloud computing exists and that’s got to be a good thing, right? Actually, no. Studies of new and emerging IT technologies have shown that they all seem to follow a predictable path.

Right now, most members of your firm’s senior management team are probably quite excited about the potential of cloud computing. Soon, this will change. As it becomes clear that this isn’t a magical cure (and cost reducer) that will solve all of your firm’s problems, cloud computing will move into what Gartner calls “the trough of disillusionment”. This is when people reject a novel new technology because it didn’t live up to its initial hype.

What All Of This Means For You

CIOs understand the true power of cloud computing. It offers a way to efficiently scale a firm’s computing infrastructure while at the same time allowing it to keep it’s IT operational costs under control.

Realizing that your senior management peers don’t quite fully “get” what cloud computing is and that they’ll soon decide that it’s not all that it was touted to be is an important understanding that we all need to have.

CIOs are going to have to continue to focus on finding ways to make use of cloud computing resources while incorporating its supporting technologies into the projects that they are working on today. Cloud computing will eventually arrive on the IT scene and it’s up to you to be ready when it comes.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: Which of the three supporting technologies do you think is the most important to making cloud computing a success?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.
P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

If IT was a game show and you were a contestant on it, right now it sure seems as though you could correctly any question that you were asked by replying “cloud computing”. That’s because basically outsourcing parts of your company seems to be the answer to every question in IT right now. But is it really the right answer?

What It Takes To Become A High Potential CIO

Wednesday, October 20th, 2010
Image Credit High Potential CIOs Are The Ones Who Become Successful

High Potential CIOs Are The Ones Who Become Successful

What is it going to take to make your CIO career a success? Sure, you can deliver IT value and get your projects done on time, but will that be enough? The answer is no. For you to be seen as a successful CIO you are going to have to be seen as a “high potential” CIO – one who is going to go places beyond your current assignment. Clearly you need to know what it’s going to take to get others to consider you to be high potential…

The Intangibles

The reason that many CIOs get stuck in their current job with the current responsibilities is because others don’t believe that they have “what it takes” to handle other responsibilities. The things that it will take for you to be viewed as being a high potential are intangible (can’t really be expressed in words) and generally can’t be written down on job descriptions or yearly evaluations.

The good news is that Dr. Douglas Ready and a team of researchers have been looking into what it takes for an IT worker to move from regular to high potential workers. They’ve uncovered four factors that can transform you from everyday to high potential in the eyes of others.

Drive Time

Do you have what it takes to succeed? Can others tell that you have this drive? Just being good isn’t enough for you – you have to want to be great and it needs to show.

The key here is that others need to be able to determine that you are willing to make the extra effort to succeed. This means that they are going to have to be able to see you make sacrifices in order to advance in your career. Everyone has to know that your personal life comes second when it comes to your job.

The Ability To Learn / Do

High potential CIOs are always learning new things. However, this isn’t enough. Just because you are willing to constantly be learning new things doesn’t make you a high potential IT worker.

Instead, you need to show others that you have the ability to not only learn new things, but to also take what you’ve learned and apply it to what is happening right now. The use of new ideas to make IT more productive for the company is what is going to set you apart from everyone else.

Become A Risk Taker

Despite all of us understanding that IT is all about change, it can be too easy for CIOs to get comfortable in their jobs. When this happens, they lose the desire to take new risks and they are no longer viewed by others as being high potential CIOs.

What we need to do is to be willing to take on new ways to make the company more productive. Sometimes this involves starting a risky new project, or developing a new set of IT skills that will require us to leave what we already know behind.

Develop Your “Spidy Sense”

The comic book hero Spiderman has what he calls his “spidy sense” which tingles when there is danger approaching. High potential CIOs need to develop their own version of this type of sensing that allows them to detect when a danger to their careers is approaching.

Career dangers can include such things as projects that are doomed to fail from the start, or avoiding providing feedback to senior managers that could help the company do better. High potential CIOs have a highly developed sense that allows them to know when to push forward and when to pull back.

What All Of This Means For You

Just being a CIO is not enough. In fact, just being a good CIO is not enough either. What you want to be is a high-potential CIO. This will open doors to new opportunities at the firm that you are working for and at other firms also.

In order to start to be seen as being “high potential”, you are going to have to start doing several things. These include showing a keen sense of drive to succeed, the ability to both learn new things and then apply what you’ve learned, take proper risks, and sense when an opportunity is either a good thing or a bad thing for your career.

The good news is that any CIO can become a high potential CIO. Simply by adopting these traits you can quickly move from being seen as simply a good CIO to being seen as a high potential CIO.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: Would you be willing to make sacrifices in your personal life in order to be seen as a high potential CIO?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.
P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

Will these Internet crazes never end? Just in case you’ve been living under a rock someplace and haven’t heard about the “Twitter” revolution, guess what: it’s arrived and this time around as a CIO wanta-be you should be an active participant.