Archive for the ‘economic failure’ Category

Great CIOs Aren’t Afraid To Stumble On The Way To The Top

Wednesday, December 21st, 2011
Image Credit
G1reat CIOs always slip up before they become great

Great CIOs always slip up before they become great

A quick question for you: are you afraid to fail? Would you be willing to take on responsibility for an IT department that might not be a success? I’m willing to bet that a lot of us would say “no” – CIOs who are perfect are rewarded while CIOs who fail are kicked to the curb. However, I’m going to tell you that you’re wrong – get ready to fail if you want to succeed.

How To Kill Your CIO Career

In your job right now, if you fail then that end-of-year review would be a tough one to sit through, right? Let’s face it, failure is not something that is rewarded in our workplace and in fact it’s something that we all actively avoid if we possibly can.

However, maybe we’re just setting ourselves up for a much bigger career disaster. Can we all admit that the world as we know it is changing? Can you remember watching old-time movies where the hero would get a job at a company and then spend his or her entire career working there? We all know that those days are long gone.

Something else is changing also: our jobs. The job that you had when you started working may already be gone. The CIO one that you’re doing right now probably won’t exist in what, 2, maybe 3 years from now. This all means that you are going to have to change and change involves risk and along with risk comes the very real possibility that you are going to fail.

How To Become A Success By Failing

Well, that failing stuff doesn’t sound like it’s going to be any fun. But wait, has anyone else ever failed? Turns out that yes, in fact most successful people can look at their past and point to failures that helped them to get to where they are now.

The poster child for this kind of “good failure” would be Howard Schultz – the guy who founded the Starbucks chain of coffee shops. We all know and love the Starbucks store today, but when Howard first started it he really blew it. There were no chairs, he played lots of opera music, and his menu was in Italian. Clearly he quickly realized that he had failed, adjusted, and went on to become a big success.

You can do the same. You need to learn to make lots of small bets. Some of these bets will pay off, and some won’t. It’s through what you learn from the failures that you’ll be able to make tiny changes to your approach and try, try again.

If we keep doing things the same way that we’ve always been doing them, then we will eventually stagnate and then we’ll go into decline. However, if you have the courage to start to fail and to learn from those failures, then the future contains limitless possibilities for both you and your career.

What All Of This Means For You

CIOs who are afraid to fail will never become a true success. Oh sure, they may do ok for a few years, but when things get really rough, they’ll wash out.

If you are willing to adjust how you view failure, your career can take off. If you can start to look at failures as being simply being learning experiences that are not be feared, but they are to be used to become a better CIO then you’ll be able to grow and become better at what you do.

No, you can’t be an idiot about this and do silly things that cause your IT department to fail, but if you try your hardest and your department still fails than you will have learned what doesn’t work. The big deal is that it takes courage for you to be able to do this.

CIOs who are a success have to had failures in their past. It’s from the forge of failure that the steel of success is formed. Learn how to make small bets so that you can learn what works and what doesn’t. Do this well and you’ll become a successful CIO.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: What’s the best way to get your CEO to become comfortable with failures as a sign of success?

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What We’ll Be Talking About Next Time

So there I was the other day talking with one of my CIO customers and I was going on and on about how they could introduce cloud computing into their IT department. I had been working with this client for several years and we know each other very well so he felt comfortable in stopping me in mid-sentence. He said “Jim, I’ve been hearing a lot about this cloud computing stuff and I sorta know what is it, but I’m not sure that I fully understand it. ” Oops, I hadn’t realized that there were still folks out there that hadn’t “drunk the cloud Kool-Aid”. Ok, so now we’re going to take care of this.

A Geek’s Guide To The Financial Melt-Down

Monday, September 29th, 2008
How Did We Get Into This Financial Mess?

How Did We Get Into This Financial Mess?

Man – what a mess! I’m almost afraid to unwrap the paper each morning because the font size of the headlines seems to be getting bigger and bigger as the financial news gets worse and worse. Stock trading firms are going belly up, others are getting bought. Fannie Mae and Freddie Mac (who are they?) got taken over by the government and now WaMu just failed. Clearly this is the end of the world. Maybe.

As a reasonably gifted technical person, I thought that I knew how the world of finance worked (and so to apparently did a lot of people who worked in finance); however, with the wheels coming off of the truck, now I’m not so sure. I really needed someone to explain to me just how so much could go so wrong so quickly. And that’s where Stephen stepped in.

Stephen Schwarzman is a true Master of the Universe in financial circles. First off, he’s a billionaire. Secondly, he’s the chairman and co-founder of the Blackstone Group private-equity firm. In case you aren’t aware of it, Blackstone is HUGE and they only play with numbers that end in “Billion”. So when the Wall Street Journal and the Yale School of Management hosted a round table of important people in finance, he was there.

Stephen started what was intended to be a Q&A session with an (almost) all-in-one-breath summary of just what the heck has happened to the financial markets. For geeks who like their technical information short & sweet and preferably from a guru, you’re not going to get much better than this. Here’s the whole quote:

It’s a perfect storm. It started with Congress encouraging lending to lower income people. You went from subprime loans being 2% of total loans in 2002 to 30% of total loans in 2006. That kind of enormous increase swept into a net people who shouldn’t have been borrowing.

Those loans were packaged into CDOs rated AAA, which lead to the investment-banking firms [buying them] to do little to no due diligence and the securities were distributed throughout the world where they started defaulting.

When they started defaulting, out of bad luck or bad judgment, we implemented fair-value accounting… You had wildly different marks for this kind of security, which led to massive write-offs by the commercial-banking and investment-banking system.

In the face of those losses… you needed to raise new equity…which came from sovereign-wealth funds, in part, which then caused political resistance to sovereign-wealth funds, who predictably have withdrawn from putting money into the system… It seemed pretty obvious that would have to happen. We now find ourselves with a liquidity crisis where fundamentally the cost of money for financial intermediaries [such as investment banks] is significantly in excess of their cost of lending it. So several institutions found themselves in a structurally impossible position… Goldman reverted to a banking charter for a lower cost of funds, which today is still not low enough for the business. So that is the story of how we got here.

Whew! All that in one breath? The man truly knows his stuff. If you got all of that, then you can stop reading now and you are fully prepared to be the star of the next cocktail party that you go to this week. However, if like me some of what Stephen said sailed over your head, then let’s take a few moments and do a some debugging and see what he was really getting at. Maybe if we step through what he said line-by-line it will make more sense:

It’s a perfect storm. It started with Congress encouraging lending to lower income people. You went from subprime loans being 2% of total loans in 2002 to 30% of total loans in 2006. That kind of enormous increase swept into a net people who shouldn’t have been borrowing.

Congress enacted the Community Reinvestment Act (CRA) in 1977 in order to encourage banks to extend loans to qualified people with low incomes. Home loans are actually divided into four different categories: prime, jumbo, subprime and near-prime mortgages. Everything is based on your credit risk: if you have a stable job and a good credit rating, then you can get a prime mortgage (lower interest rate). Jumbo loans are generally of prime quality, but they exceed the $417,000 ceiling for mortgages that can be bought and guaranteed by government-sponsored enterprises – basically if you are buying a McMansion then this is the kind of loan you’d take out. Near-prime mortgages are made at a higher interest rate than prime, but lower than subprime. These are for folks who may not be able to document their income or may have trouble providing a down payment. Subprime loans are for folks with poor credit ratings and risky sources of income. These loans carry the highest interest rates.

Things percolated along quite nicely and non-prime loans made up about 9% of all home loans being made up through about 2001. Then BANG! Two things happened: some clever mortgage banker devils decided to change how they calculated a person’s credit worthiness – they started using the same rules that were used to get auto loans (these were looser rules – it was much easier to get a loan). But wait, there’s more! By itself, just making it easier to qualify for a home loan would not have been enough to cause subprime loans to surge from 9% to 40% of all home loans being made in 2006. There had to be something else…

Once again, it was clever bankers to the rescue. See, it turns out that in order for a bank to make a loan, they need to have equity capital on hand to back those loans up (that’s what they are loaning out). When you run out of this, you’ve got to stop making loans and that means that you’ll miss out on making all that money that banks make when they process mortgages (remember all those “fees” when you bought a house?). What banks really like to do is to sell a mortgage to investors after they’ve completed the paperwork. This way it’s off their books and they’ve got more money to loan out. Hmm, the problem was that these subprime mortgages were too risky to sell to traditional investors. What to do? Sure seems like its time to invent a new financial vehicle to take care of this.

Those loans were packaged into CDOs rated AAA, which lead to the investment-banking firms [buying them] to do little to no due diligence and the securities were distributed throughout the world where the started defaulting.

Oh, oh – it’s vocabulary time. Remember, banks made prime mortgages funded with deposits from savers (you and me) and then sold them to investors. Near-prime and subprime mortgages presented a bit of a problem – no investor was going to touch them because they were too risky. This is where CDOs come in.

A Collateralized Debt Obligations (CDO) is a clever investment tool that was created to make investing in subprime mortgages easier for investors to stomach. What happens is that a lot of subprime mortgages were sold by banks and mortgage originators (non-banks that were handing out mortgages) and then these loans were stuck together into a CDO. Inside a CDO, individual loans were placed into one of three “trenches”: senior (pretty safe), mezzanine (sorta safe), and equity / unrated (uhh – I’m not so sure about this). Each trench paid a different interest rates with the higher risk trenches paying more to compensate investors for the higher risk. Got it so far?

What Stephen is talking about is that this all sorta works if there is a mix of loans (good/bad/ugly) in a CDO. What happens if they are all ugly? It turns out that these beasts are fairly complex and it’s quite difficult to accuracy determine how risky one of them is. The guys who are supposed to be good at doing this, the credit rating agencies (Moody’s, Standard & Poor’s), apparently were asleep at the wheel. An “AAA” rating basically means that an investment is a “sure thing” – its rock solid. They classified a lot of CDOs as being AAA when they were really made up of too many subprime morgages. Oh oh!

Things starting hitting the fan when folks started missing their mortgage payments on their subprime loans. This resulted in default rates shooting up. Hold on – this is where things start to get bad. Defaulting subprime loans then started to cause CDOs that were based on them to stop generating returns to investors (if nobody is making their monthly loan payments, then there is nothing to pass on to investors). All the clever tricks that had been set up to make sure that CDOs could withstand some defaults crumbled when it turned out that lots of CDOs were made up of all high risk subprime loans.

When they started defaulting, out of bad luck or bad judgment, we implemented fair-value accounting… You had wildly different marks for this kind of security, which led to massive write-offs by the commercial-banking and investment-banking system.

So the sky started falling. What made things get so bad so quickly? Well this little accounting trick called fair-value accounting sure didn’t help things. What this means is that the value of a CDO is based on the current market price for that CDO (whatever someone is willing to pay you for it right now). When the financial world started to turn upside down and the loans that made up lots of CDO started to turn out to be worthless, that meant that the value of the CDO itself started a race to $0. This is what caused the U.S. government to have to step in and save Fannie Mae and Freddie Mac they were backing too many bad loans.

When you are an investor and your investment has become worthless overnight (ouch!), what do you do? You write it off – you tell the world that your gold has become lead and you’ve just lost a lot of money. This happens all the time and everyone hopes to move on and do better next time. However, this time around lenders reacted to these signs by tightening credit standards especially on riskier mortgages.

When it became hard for everyone (prime, subprime, etc.) to get loans, people stopped buying houses. This meant that it became much harder to sell a house. This meant that if you got behind in your house payments then you couldn’t just sell the house and make yourself whole. You basically HAD to default on your loan and just walk away.

This meant that the banks and financial institutions could no longer raise money they way that they had been doing even as their investments turned to dust. Can you say cash flow problem? The perfect storm had arrived.

In the face of those losses… you needed to raise new equity…which came from sovereign-wealth funds, in part, which then caused political resistance to sovereign-wealth funds, who predictably have withdrawn from putting money into the system… It seemed pretty obvious that would have to happen.

So if you are a Lehman Brothers, what do you do now? You start cluching at straws. Your next best source of cash is what is called a Sovereign Wealth Funds (SWF). SWFs are typically created when governments have budgetary surpluses and have little or no international debt. A good example of a SWF is the Kuwait Investment Authority – lots of money looking for a home that will generate more money. Having foreign governments make big investments in the firms that control big parts of the U.S. economy made our elected officials in Washington D.C. very nervous. To make themselves feel better, they passed the Foreign Investment and National Security Act of 2007. Basically, this gave the government veto power over any deal that involved a SWF. The SWFs said, ok – if you are going to be that way, then we’ll go play somewhere else. If you were WaMu, then you just saw your last best chance for funding to save yourself walk away!

After this, everything just went to hell in a handbag. It’s not over yet. However, here’s the final take away that Stephen didn’t cover. Everything will work out in the end. What needs to happen is that the credit markets that businesses and people borrow from have to unfreeze. Once this happens, then people will start borrowing again (rationally we hope). Then investers will return and start to make investments. Life will once agian get back to normal. Grit your teeth and we’ll get though this together.

What do you think about the financial mess that we’re in? What do you think that this will mean in the long run for IT? Do you think that the computers and software that all of the banks and mortgage lenders used should have warned them that things were going to go wrong? Do you think that technology can save us from having this ever happen again? Leave me a comment and let me know what you are thinking.

IT Driving Lessons: How To Avoid A Stall

Saturday, August 9th, 2008

Just like for airplanes, stalls can be deadly for a company

Once upon a time in my career I had a chance to work on a fighter jet program. Talk about your ultimate IT project! During this time I learned a great deal about planes and how they work. I finally realized why during airshows a stunt airplane will often start going very fast and then pull up into a straight vertical climb – it turns out that this is very hard to do. If the pilot can’t keep the plane going fast enough, then what you’ll see is the plane start to shudder, come to a complete stop, and then the nose will pull to one side and the plane will start to hurtle towards the ground. This is all great stuff for an airshow; however, it can be disastrous for a company.

A revenue growth stall can cause even the strongest, most high flying company to come crashing down. A perfect example of this is the jeans company Levi Strauss & Company. Back in 1996 business was going gang-busters. Their sales had just popped over $7B and things were looking great. Then it stalled. By 2000 sales were only at $4.6B (down by 35%).

Not to pick on Levis Strauss. The same stall has hit Apple, Caterpillar, 3M, Toys “R” US, etc. Why should we care if we don’t work for these companies? Ultimately IT needs to be the lookout that is in the crow’s nest of the company and is able to detect a stall before it overtakes the company. If we are unable to do this critical job, then there is a good chance that we’ll have confirmed that IT just doesn’t matter any more.

Why are stalls so deadly to a company? Since things are going so very well just before a stall hits, many companies, just like an airplane in an air show, are actually accelerating as they enter a stall because all of the metrics that they normally use to tell them how things are going are telling them to spend, spend, spend. Senior management often never sees the stall coming.

How bad is a stall? Some very smart guys over at the Corporate Executive Board (Matthew Olson, Derek van Bever, and Seth Verry) have done some research and what they’ve uncovered is that companies lose about 74% of their market capitalization (measured against the S&P 500) in the 10 years after the stall. Of course, the CEO and his/her senior team are replaced (hear that CIOs?).

Why do companies stall? If stalls were unavoidable then there would be little for CIOs to do except to prepare defensive strategies. Research has shown that most stalls are a direct result of choices that a firm’s senior management makes about either strategy or the design of the organization. What is even more damning is that 50% of the identified root causes fall into one of 4 categories:

  1. Being held captive by a premium position.
  2. A failure in the management of innovation within the company
  3. Abandoning a core market or product too early.
  4. Talent Management failures.

What’s a CIO to do? We’ll take a look at each of these four root causes and provide some suggestions on how the CIO and the IT department can make sure that the firm doesn’t get stuck in a stall that all to quickly turns into a death spiral.

Have you every worked at a company where things switched from being great to being horrible overnight? Why did this happen? Did your IT department play a role in causing the problem or did they help the company restart its engine? Leave a comment and let me know.

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