Archive for the ‘innovation’ Category

4 Innovation Strategies That Actually Work

Wednesday, September 16th, 2009
CIO's Looking For Innovation Need To Find The Four Techniques

CIO's Looking For Innovation Need To Find The Four Techniques

Innovation, innovation, innovation – everyone wants it, but nobody seems know know how to get and keep it. CIOs are under a lot of pressure to do more with less these days and being able to nurture an environment of innovation sure would help. The trick is HOW to do this…

The Problem With Innovation

One of the big problems that CIOs have is that when they start to think about innovation, they start by imagining a big blank sheet of paper and then they try to figure out how they can be innovative. This is exactly the wrong approach.

It turns out that how to innovate is NOT a blank sheet of paper – what techniques work is well known and now what techniques work together is also known. Two professors, Dr Frank Rothaermel and Dr. Edward Hess have taken a close look at what innovation techniques work, and they’ve discovered the four that work best.

Four Types Of Innovation

The first thing that CIOs need to realize is that there is no one-size-fits-all solution to finding an innovation strategy that works for a firm. Instead, there are four different approaches that seem to work the best. Just to make things more complicated, each of the four different approaches can be be combined. However, not all combinations result in more innovation. Let’s take a closer look.

The four different types of innovation that work best for firms are:

  • Recruiting & cultivating human capital,
  • Spending more on internal R&D
  • Strategic alliances,
  • Acquiring technology ventures

It is important to note that all four approaches can be pursued individually or all at once. However, going after more than one approach can allow a firm to achieve a higher level of innovation, but some strategies don’t mix well and can cause a firm to end up wasting both time and money. The key is to know which techniques work well with each other.

The Best Way To Foster Innovation

You knew that I was going to say this: the research shows that the best way to achieve continuous innovation over time is to hire and cultivate talented people. As always, this is something that is easy to say, but very hard to do.

The reason that taking the time and investing the money in your staff is the best way to foster long term innovation is because this approach allows an IT department  to to have more control over their IP and creates a steadier pipeline of innovation since no outside partners are being relied on.

To improve the odds of this approach working, the best IT departments build teams that are made up of both star and non-star employees. This allows the stars to look for new ideas while the non-stars turn ideas into successful products. Once again, you can see that although this is a powerful idea, it takes some serious CIO management skills to make it happen.

How To Combine Innovation Techniques

When a CIO decides that innovation must be boosted, all too often they will start throwing money at a variety of different techniques without fully understanding how they will (or won’t) work together.

For example, investing money in creating alliances is often done to create the same type of knowledge that companies can get from investing in their own people.

CIOs that invest in both approaches end up wasting money because of the overlap. The key question that a CIO needs to answer before perusing an alliance on top of developing star and non-star employees is to understand what key assets will be gained through the alliance that he/she can’t get from  their own employees.

Dr. Rothaermel and Dr. Hess have discovered that the two approaches that work the best together are alliances and acquisitions. CIOs that take the time to  form a joint venture with a vendor partner company before trying to buy it gives the CIO critical inside information on the target firm.

It turns out that both alliances and internal R&D spending also complement each other. Internally developed knowledge allows CIOs to better understand what market areas will become promising and this allows them to invest in the most promising alliances.

Final Thoughts

There is saying that goes “there is nothing new under the sun.” This holds true for CIOs that are seeking to boost the innovation in their departments.

It turns out that studies have shown that there are four innovation techniques that work the best. These four techniques can be combined and used together; however, CIO should only pursue multiple innovation strategies if they complement each other. CIOs who can grow innovation within their departments will have found a way to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

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What We’ll Be Talking About Next Time

With a little luck we can all agree that storage is a boring topic to talk about – I mean when you store something, it’s just sitting there not doing anything.CIOs prefer to talk about data in motion – reporting new sales or opening new markets. However, it turns out that storing data is the foundation that the company is built on and CIOs need to do this the right way…

Can HP Survive? Do They Have The Secret CIO “Juice”?

Monday, June 8th, 2009
Mark Hurd Has Done Wonders At HP - Now Can He Find Enough Innovation?

Mark Hurd Has Done Wonders At HP - Now Can He Find Enough Innovation?

HP’s CIO Randy Mott has done some fantastic things in helping to turn the company around. However, now things are starting to get tricky and it’s not clear that the company is going to be able to continue to be successful. Everyone seems to think that what they need is a shot of that “innovation juice” and it’s not clear that Randy’s going to be able to deliver it…

What HP Did Right

Ok, so let’s admit it – HP had lost their way under Carly Fiorina’s guidance. They brought in Mark Hurd as CEO (who then brought in Randy Mott as CIO) to turn things around. Hat’s off to Mark – he’s done a great job.

Ashlee Vance over at the New York Times had a chance to talk with Hurd awhile back and he revealed that he sees HP in terms of four “quadrants“. These quadrants include operations, products, business & technology trends, and competitors.

Clearly Hurd has an analytical outlook on life – many people have remarked on just how good he is with balance sheets and dealing with numbers in general. It turns out that this is both good and bad.

The Problem That HP Has Now

HP has done a fantastic job of cutting staff, reducing costs, and negotiating great deals on parts. Having achieved just about all of the benefits that one can get from doing these types of actions, the question that comes up is “what next?”.

Shareholders like growth and in the immediate past, HP’s been growing by cutting. Now that that’s all done, how will it maintain its growth? This is where that pesky thing called innovation comes in…

Old Solutions Won’t Work!

HP used to be able to count on the famous HP labs to come up with new product ideas that would show them the way forward. However, in the current era of budget cutting and project justifications, HP has shrunk the number of projects that their labs are working on from 130 down to about 50. That may not be enough to have enough of those “eureka” moments where breakthroughs happen.

Next Steps For HP

The trick here is to find a way to recapture that “juice” that a technology company like HP needs to have in order to survive. This is exactly where CIO Randy Mott should step in.

As CIO of HP, Randy is in a unique position to help Hurd out. Since HP sells information technology products and services, their very own CIO is the person who can help them evaluate which ideas they need to run with.

Yes, yes – both Hurd and Mott like to run a tight ship with metrics ruling the day. I believe that that time has come and (partially) gone. Now is the time for Mott to throw open the doors to his IT department and start up some trial projects and initiatives. HP is so large that they could easily run multiple evaluations in parallel.

Final Thoughts

HP has made a remarkable comeback from the brink of despair. However, as they try to move forward, innovation and clever sparks of imagination are what’s going to be needed. HP’s CIO Randy Mott has the resources and the talent in his shop that would allow HP to use itself as a testing ground for encouraging its employees to make suggestions and have them tried out. Let’s see if they make the most of this opportunity…

Questions For You

Has your IT department lost its spark of creativity due to relentless efforts to drive costs out of your organization? Do you think that just having a highly efficient organization is all that is needed or does innovation also play a role? What do you think HP could do in order to re-awaken its innovation engine? Leave me a comment and let me know what you are thinking.

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The Accidental Successful CIO Blog is updated.

Coming Up Next Time

What would you say is the biggest challenge that CIOs are facing today? All that today’s CIOs seem to get a chance to talk about is costs. What’s missing here is a way for CIOs to communicate in a company-wide manner just how much value the investments that the company is making in IT are returning – the revenue of IT if you will…

IT Solutions: How To Build A Poor Man’s Netflix Entertainment System

Wednesday, March 25th, 2009
A Poor Man's Netflix Viewing System

A Poor Man's Netflix Viewing System

Normally in this blog I try to cover issues that are facing CIOs and everyone who works for them. You know, things like aligning IT with the rest of the business, staffing and retaining the best talent, prioritizing IT projects, that sort of thing. But not today.

Instead, I’m going to take a break from such weighty matters and tell you about how a cheap bastard (me) built his own 21st Century entertainment system. Oh, and how you can too.

So here was my dilemma: I’ve been a loyal Netflix subscriber for a number of years now. I realize that times are changing and that Netflix’s model of shipping DVDs out to customers won’t last much longer. In fact, they realize it too. That’s why a number of Netflix movies are now available to be watched online (I think that the list is about 21,000 and growing).

Now a lot of these movies are trash – sorta like straight to DVD releases from back in the 80′s. But there are some gems among them: The Adventures of Buckaroo Banzai Across the 8th Dimension, past Seasons of The Office, etc. I had spent some time watching these on my little laptop; however, there was a problem – the wife.

For some unexplained reason, she really, really did not like watching video on the little 13″ laptop screen. It might have been because I kept moving the screen so that I could see it, but I can’t say for sure. No matter what, if I was going to tap into all the video goodness that Internet held I was going to need to find a better solution.

Now the folks at Netflix had a bunch of different solutions for my problem: I could get an Xbox 360 and link to the Internet and Netflix though this. Or I could go out and get a Roku device that can link to the Internet and stream Netflix movies to the TV.  However, as always, there was a problem – both of these solutions cost money. Did I mention that I’m a cheap bastard?

One more small item added to my complications: my main TV is quite old. In fact I believe that I bought it back in 1991 just about when 35″ TVs became affordable. My heart is filled with lust for those big 50″ LCD systems that I see every time I go out to Best Buy, but the engineer in me refuses to buy one until OLED units become available / affordable. So I don’t have any of those fancy computer to fancy-TV hook up ports to use.

Poor Man's Analog TV Ports: Video, Left Sound, Right Sound

Poor Man's Analog TV Ports: Video, Left Sound, Right Sound

So what did I do? I went to Radio Shack, of course. I figured that there had to be some way to hook my very generic HP laptop up to my older TV. It turns out that there is! I needed to get two parts:

  1. A 6-Ft. S-Video to RCA Video Cable (Radio Shack part #15-3027)
  2. A 6-Ft (1.82m) Shielded Audio Cables – One 1/8″ stereo right-angle plug to two phono plugs (Radio Shack part #42-2483)

The (empty) boxes look like this:

Radio Shack Parts Boxes (Empty)

Radio Shack Parts Boxes (Empty)

After making my purchases, I hurried home to try out my Frankenstein video creation. To make a long story short, it worked. Here’s an ugly side view to show you what the hook up looks like:

The Final Ugly Poor Man's Netflix Solution

So there you have it: yet more proof that every technical problem has a cheapskate solution!

Creative Abrasion: How To Build Innovation Into IT

Thursday, January 22nd, 2009
A discussion about innovation reveals how far we've come and how far we have to go.

A discussion about innovation reveals how far we've come and how far we have to go.

While trolling the Internet over the holidays, I came across a write-up of the Unstructure Event held that was held Orlando, Florida, USA on 17 Nov & 18 Nov 2008.

Unstructure is basically a platform for open discussions on a wide range of business topics. They had a face-to-face meeting back in November. What caught my eye is that they spent some time discussing one of my favorite topics, IT and business innovation.

If you need a great quote on how IT leaders need to behave, you can always count on Nelson Mandela:

“A leader… is like a shepherd. He stays behind the flock, letting the most nimble go on ahead, whereupon the others follow, not realizing that all along they are being directed from behind” – Nelson Mandela.

During Unstructure conference, Linda Hill from the Harvard Business School, ran a panel that included four panelists from companies such as Cisco, Powerwave, Smiths Medical and another academician from Carnegie Mellon.

The panel’s primary focus was on trying to answer the question “How can an IT department unlock innovation within the organization?”

Sure, a manger can tell / force the people who work for him/her to do things and that will cause things to occur. However, a true leader can create a world that people want to belong to, to harness talent and diverse slices of genius of people around who need to affirm individual identity and allow them to contribute to the larger goal. That’s the difference between a manger and a leader.

I think that Linda Hill hit it on the head when she said that: There is a need for collective work through creative abrasion, creative agility, integrative problem solving, sense of belonging and civic engagement. Amplify differences and leverage them as resources even though it does not feel good. A person needs to feel a part of a community to want to give them his/her slice of genius, else it makes them vulnerable.

Linda also said that: Innovation happens when artistry blends with Engineering. It takes both sides of the mind, and different disciplines or specialists working together to breed innovation.  When Imagination meets Engineering Precision, this makes for a positive impact and changes the way the world lives, works, plays and Learns.

From an IT point-of-view, the question is will technology play a role? We all know that the answer is yes! The next wave of innovation will be captured through collaboration and connecting ideas inside out and outside of the IT department.

As much as we’d all like to have our IT departments be known as being innovative, the question remains: how? Speakers on the Unstructure panel said that innovation cannot be nurtured in a streamlined process. An example of this was  the campaign run by Barack Obama in the elections where several new channels were used to run the campaign.

Good discussions all around – my hat is off to the the folks over at Unstructure. It appears as though it’s still not clear how we can transform an IT department into a smooth running innovation machine. However, we seem to be asking the right questions and we are making progress in working towards finding an answer that will work for us all.

Do you feel that your IT department is innovative? Do you have a way of using creative abrasion to make sure that nobody gets “too comfortable” with the way that things are? What steps are you taking to make your IT environment more open to innovative thoughts? Leave me a comment and let me know what you are thinking.

How Toyota Can Teach IT To Keep Things Fresh

Monday, December 15th, 2008
Toyota Has Several Ways That It Uses To Keep Employees Engaged

Toyota Has Several Ways To Prevent Processes From Becoming Stale

Despite all the talk about innovation these days, we know how things really are. It’s way too easy for us to set up IT processes and procedures that we use to run our IT shops and then over time they become part of a larger “That’s The Way We Do Things Here” culture.

The problem with this is that over time things change. Solutions that were once the best way to do things may no longer be the correct way to be doing something. However, we get caught in our ways and that starts to slow the whole IT department down and then the whole company.

Toyota has found a way around this problem that we can all learn from. They’ve come up with innovative ways to keep their IT employees constantly thinking about how the company can reach out and get new customers, enter new market segments, enter new geographic regions. Additionally, employees are challenged to consider better ways for the company to go after competitors, as well as how to create new ideas and come up with new and better practices.

How does Toyota accomplish all of this? One way is that they set nearly unattainable goals for the company. These goals are what push the company to overcome its existing routines and achieve new levels of performance. One such goal is stated as delivering “a full line in every market”. This is nearly impossible for Toyota (or any car company) to do, but it does a great job of making all employees feel as though they are working together to achieve a common goal.

Toyota’s goals are vague – on purpose. Goals like “create a cleaner car” don’t have clear, nailed-down requirements. By doing this Toyota ensures that employees won’t be able to look at a goal and say to themselves “that goal doesn’t apply to me”. Instead, vague goals result in multiple departments ending up working together in order try to achieve the goals.

What’s interesting about Toyota’s cars which are sold globally is that they aren’t modified to meet local needs. Instead, Toyota takes the time to customize its products to meet the level of consumer sophistication that is found in each country.

IT needs to adopt this way of thinking: how can we modify the way a user interacts with an application to reflect what department they are in? Finance may need sophisticated reporting tools, but sales probably does not.

One of Toyota’s greatest strengths is that it has built a culture in which there is an eagerness to take risks. This excitement about trying new ways to accomplish tasks is what allows Toyota to overcome those things that are blocking it from achieving its almost impossible goals.

Unlike so many other companies, Toyota is not constantly “betting the farm” on massive new projects. Instead, they have adopted a process by which they come up with big plans that they then go about implementing by taking a series of small steps.

This approach coupled with a philosophy of never giving up has allowed Toyota to be successful. When Toyota was developing an environmentally friendly car, they had a lot of failures – engines wouldn’t start, batteries died, etc. However, they never gave up and the Prius was eventually created. Even this car is not the final result, but is rather a stepping stone towards where Toyota wants to get to.

Toyota’s embrace of experimentation has not been done willy-nilly. Rather, they have a structured process called Plan-Do-Check-Act (PDCA) that is baked into their business processes. What makes Toyota different is that employees are encouraged to speak up when something fails or when they run into a unsolvable problem. Toyota’s culture of open communication has a great deal to teach all IT departments.

Does your IT department encourage employees to try new approaches to problem solving? Have you created an environment in which employees feel free to speak up when they run into a problem that they can’t solve? Do you consider your goals to be achievable or impossible? Is this a good thing? Leave me a comment and let me know what you are thinking.