Archive for the ‘staffing’ Category

Message From The CIO: Send More Women!

Wednesday, October 21st, 2009
Photo CreditCIOs Know That IT Departments Need More Women To Be Successful

CIOs Know That IT Departments Need More Women To Be Successful

Ok all you CIOs wannabes, guess what one of your first problems is going to be once you assume control of the IT department? No, not that innovation thing. Nor will it be finding new ways to cut costs. Somewhat amazingly considering that we are living in the enlightened 21st Century — you will need to find more women.

Your gender doesn’t matter to me – when you are CIO you’re going to have the same staffing problem no matter which restroom you currently use. A bunch of researchers (LeAnne Coder, et. al.) have taken a look at the number of women working in IT and frankly, it’s not looking good (or hadn’t you noticed?). Way back in 1983 women made up 43% of the IT workforce. Since then the number of folks working in IT has doubled, but the number of women in the field has fallen to 26%. Hey CIO, you’ve got a problem!

Why Is This An Issue?

Remember that diversity thing that everyone is always harping about? When you have an IT department that is made up of primarily men, you’ve failed on the diversity front.

IT problems require creative thinking in order to be solved. This creativity stems from having IT professionals on your staff who come from different backgrounds and who have a wide range of experiences. This won’t happen nearly often enough if you just have a bunch of guys working in your department. CIOs need more women.

Where Did All Of The Women Go?

This lack of women in IT issue is not new – it’s been a problem almost since the start of the profession. However, it’s reaching a critical point now and when you become CIO you’re going to have to find a way to solve it. However, before you can do that, you’re going to have to understand why we have a problem in the first place.

It turns out that not all jobs are created equal. For that matter, not all workers have equal interests in what kind of jobs that they want to do. A clever psychological test called the Strong Interest Inventory (SII) has revealed that there are six types of job personalities out there:

  • Realistic: likes working with tools or machines in an explicit or ordered way
  • Investigative: requires creative investigation of issues
  • Artistic: ambiguous, free, non-systematic manipulation of materials to create art or products
  • Social: likes jobs that require you to lead or interact with others
  • Enterprising: wants to work with others to achieve specific business goals
  • Conventional: does explicit, ordered manipulation of data

People choose a career field that best matches their type of job personality. Guess what? Most of today’s IT workers (men) seek Realistic and Investigative types of jobs – the majority of women seem to seek all of the other types.

What Are You Going To Do In Order To Fix This Problem?

When you become CIO you are going to have to find a way to solve this understaffing of women in IT problem. Just having a more booths at job fairs or telling your HR staff to “hire more women” is not going to solve the problem.

At the heart of this problem is the simple fact that most IT jobs are not attractive to most women. This means that no matter how hard you try, you’re not going to be able to get enough qualified women candidates (unless there’s a global recession and even then they won’t stick around once things get better).

As CIO there are two things that you are going to have to do in order find a solution: advertising and redefining. The outside world has little if any understanding of just what IT professionals do – we work in a world of mystery. You’ve got to get the word out and make sure that everyone in the company knows just what an IT job consists of.

Studies have shown that the majority of women working in IT today “fell” into the profession – they were working in a different career and accidentally discovered that they had the talents and interest to work in IT. This means that by telling other working women about IT jobs, you’ve got a good chance that you’ll be able to attract them to come work for you – no more having to rely on college career fairs to attract women candidates.

Finally, you’re going to need to redefine the existing jobs in your IT department in order to make them more attractive to women. This will go a long way in attracting more of them. Adding artistic or social characteristics to an otherwise realistic / investigative IT job would open it up to a more diverse set of potential women candidates.

Final Thoughts

The lack of women in IT is not a problem that just showed up overnight and so it’s not going to go away tomorrow. However, when you become CIO this is an issue that you’re going to have to tackle.

Lifting the veil of secrecy that currently surrounds what an IT job consists of to the rest of the company is a great first step. Following this up by recasting the IT jobs in your department to include characteristics that will make them more attractive to women is the necessary next step. Not only can you solve this problem, as the CIO you must solve it.

Does anyone else in your company have a good idea just what goes on in the IT department?

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What We’ll Be Talking About Next Time

In the future, CIOs are going to have a whole new set of security issues that come along with the popularity of virtual machines. The rules for how best to secure these boxes that really aren’t boxes have not been established yet. What can you do to make yourself ready to take on this new challenge?

Bye-Bye Baby Boomers: Should A CIO Be Worried?

Wednesday, August 12th, 2009
The Baby Boomers Are Getting Ready To Leave IT...

The Baby Boomers Are Getting Ready To Leave IT...

The very first baby boomer was born on January 1st, 1946. Soon after that a LOT more baby boomers were born. This generation of workers is just now reaching retirement age en-mass. With the possibility of having a large group of experienced workers leave the workforce all at once, should CIOs be worried?

Defining The Problem

Every IT department has staff turn-over issues. We all hate to lose experienced IT professionals. What makes the pending retirement of the baby boomers such a big deal is that if they all leave at the same time, CIOs will be left with a knowledge gap.

The number of people entering retirement age (ages 65-74) will increase by 80% between 2006-2016. Something that compounds this problem is that the employees in the prime of their careers (ages 25-54) will only increase by roughly 2.4%. This sure looks like CIOs are going to be facing a big issue

A Dose Of Reality

Before you get too alarmed, realize that not everyone is panicking at this point in time. It turns out that the U.S. workforce will be growing (in absolute numbers) over the next few decades. At the same time, in IT productivity improvements have resulted in the elimination of the need for many types of IT workers.

It’s entirely possible that the big issue that CIOs are going to be facing going forward will not be the lack of workers, but rather the lack of workers with the right types of talents. Experts believe that companies have not been making the investments in their workers that are needed to create the needed workers of tomorrow.

What’s A CIO To Do?

Staffing planning is something that CIOs should be doing anyway. With the arrival of the baby boomer’s retirement age this task has now become even more critical. What should a CIO be doing? Tasks include:

  • Projecting the labor supply that you will be needing
  • Determine the cost/benefit of retaining specific people.

Instead of spending too much time looking at the average age of your overall IT department, CIOs should be doing some deeper diving. CIOs should run reports to get the average age within a set of specific IT roles or geographic areas.

Final Thoughts

The challenge of large-scale retirements by baby boomers should cause every CIO a moment of pause. However, with more investigation they may find, like Dow Chemical did, that many baby boomers put off having children until later and only now are facing steep college bills. This means that there probably won’t be any mass exodus. However, CIOs need to start to start spending time preparing for the future.

Taking the time to research the ages of their IT staff who are handling different tasks and creating staffing plans for dealing with these challenges is a critical CIO task. CIOs who take the initiative and start planning for the future will help their companies to grow quicker, move faster, and do more.

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What We’ll Be Talking About Next Time

Just imagine this scenario: you’ve just been made CIO of your firm when all of a sudden one of your competitors suffers a massive data loss because of outside hackers. Your CEO storms into your brand-new office and demands to know what you are doing to secure your firm’s data. What would you say?

Google’s Staffing Problems Have Much To Teach CIOs

Wednesday, June 24th, 2009

Google's Having A Common Staffing Problem - Will They Be Able To Fix It?

Google's Having A Common Staffing Problem - Will They Be Able To Fix It?

If you could be running the IT department for any company out there right now, which one would it be? A lot of us would say Google – everything that we’ve read and heard about the company makes it seem like a great place to work. However, it turns out that even Google is not immune to IT staff problems…

Google’s Staffing Problem

Google is in the middle of what is often called a “brain drain” – some of its best and brightest workers are leaving the firm to go join other companies. In the past few weeks they’ve lost Tim Armstrong who was their advertising sales boss and they’ve lost David Rosenblatt who was in charge of their display advertising. Oh, and they are losing their top engineers to Twitter and Facebook

What’s Google Going To Do?

Google’s plan to try to stem this exodus of talent is a typical Google solution – they’re going to try and solve it by crunching numbers. Unlike many IT firms, Google has both the data and the processing power to attempt this.

Google plans on using data that they’ve collected from surveys and peer reviews in order to discover which of its employees feel underused. This may sound a little far fetched, but Edward Lawler who works at the University of Southern California says that eventually all companies will be approaching HR issues this way.

What’s Gone Wrong At Google?

Using algorithms to find unsatisfied workers is clever and all that, but clearly there is something else going on here. Interviews with former Google employees reveal some interesting things about the day-to-day practical realities of working in this high-tech Shangri-La.

Former employees reveal that people are leaving because many employees don’t feel that their efforts will make the same amount of impact as the company matures from its startup days. Compounding the problem is the fact that Google does not appear to provide much in the way of formal career planning. Often these tasks would be addressed by a company’s Human Resources (HR) department, but it appears as though Google’s HR department is viewed by many as being quite impersonal.

So What Should Google Be Doing?

As amazing as it may seem, the answer to Google’s problems is actually very simple – hard to implement, but simple to describe. What they need to do is to put their customer first. By clearly communicating to the entire company that Google exists to serve their customers, a great deal of other staffing problems will fade away.

Final Thoughts

One of Google’s biggest problems is that they have not found a way to keep their employees engaged. This isn’t surprising because Google dominates its market and so it doesn’t have any big competitors to use as a rallying cry.

Making its customers first would allow Google to focus its staff on a single goal that would extend throughout the company All of a sudden every employee would have a way to measure the value of his/her work. Once again, this wouldn’t necessarily be easy to do, but it’s the right thing to do. If you can figure out how to do this with your IT department then you will have found another way to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

Questions For You

Do you think that Google’s algorithm will be able to identify those employees who might leave? Do you think that it will make mistakes? Do you think that this type of algorithm would work at your company? Do you think a customer focus would solve Google’s staffing issues? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

Didn’t we solve that whole outsourcing thing years ago? Specifically aren’t the IT and the Finance departments on the same page when it comes to not only IF we should outsource some of the IT work, but also HOW it should be outsourced? If this is true, than what does the Satyam scandle mean for your IT / Finance relationship?