More IT Regulation: Is It A Good Thing For CIOs?

August 4th, 2010
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Could more laws actually make a CIOs life easier?

Could more laws actually make a CIOs life easier?

Software is all around us. CIOs depend on it to keep the company up and running. If for some reason, a company’s critical applications stop running, run incorrectly, or divulge private data to bad guys, there’s a good chance that the company is going to quickly have a new CIO. If only there was some way to make software more reliable so that CIO’s could spend their time focusing on the things that really matter…

3 Possible Futures For Software

You would think that CIOs would have already used their collective influence to get software vendors to do the right thing. However, as system outages that still exist today clearly show – this has not happened. Thomas Smedinghoff is a lawyer who studies science and technology law. According to Smedinghoff, there are three possible futures for how software vendors are going to be required to do a better job of supporting CIOs:

  1. Increased legal obligations for software vendors to do a better job of ensuring that their applications and associated communications are secure.
  2. A much bigger responsibility to tell the world when there is a security breach.
  3. Defining just what is meant by “reasonable security” and then ensuring that every application provides at least this level of protection.

What’s Coming Down The Road

This of course leads a CIO to the next question: which one of these future possibilities is going to happen (or will it be all of them?) Smedinghoff points out that little by little, the responsibility to disclose when a personal data breech occurs is getting written into laws in each state.
Legal scholars are predicting that within the next 10 years or so CIOs should expect that their IT vendors will be required by law to improve both the security as well as the quality of their software applications. Toyota’s recent car troubles may end up representing a first step in this direction.
Where does all of this lead to? Once again those legal scholars are predicting that by 2015 we should expect software vendors to find themselves being required to clearly specify their products capabilities as well as their limitations. What will give these words some bite is that they will have had to be verified by 3rd party certification firms.

What All Of This Means For You

When you become CIO, running an IT department will be much different than it is today. While that is good news, it also means that you’re going to have a different set of tasks that you’re going to have to do.
Gone will be the days in which you had to spend so much time and energy just keeping applications up and running not to mention secure. Now you’ll be spending a lot more time during the selection process doing double checks to make sure that each vendor’s product truly has been verified and certified by reputable 3rd party firms.
Yes, your life as a CIO will have become much more manageable because you should experience fewer fire drills. However, you had better start getting ready to become a good fact checker so that you choose the right vendor after all the rules have been changed…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills

Question For You: Do you think that these new IT regulations will cause the cost of software to increase?

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What We’ll Be Talking About Next Time

Times they are a changing. Once upon a time a CIO only had to worry about making sure the email servers stayed up and everyone thought that he / she was doing a great job. That’s no longer enough. Now CIOs are viewed as being the hub of a company’s new media activities – generating, transmitting, storing, and ultimately archiving more and more information. Do you know what you need to be doing?

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4 Tips For Making Analytics A CIO’s New Secret Weapon

July 28th, 2010
Image Credit Will Numbers Make The CIO More Valuable To The Company?

Will Numbers Make The CIO More Valuable To The Company?

When you become CIO, how are you going to get your seat at the company’s strategy planning table? All too often today’s CIOs are basically second class citizens in the company’s C-suites. Something’s gotta change…

Say Hello To Your New Best Friend: Analytics

Thomas Davenport is a really smart guy who has written a book called
Competing on Analytics: The New Science of Winning. It’s all about how companies can use analytics to become more successful.
Sure we’ve all heard the term, but what does it really mean to use analytics? Davenport says that firms that do this are using numbers to both outthink and to outexecute their competition. Hmm, that sure sounds like something that a CIO would want to be a part of…

Just How Can A CIO Use Analytics To Make The Company

Successful?
The companies that are using analytics to become successful are the well-known names that we’re all familiar with: Amazon, FedEx, Capital One, and Hannah’s Casinos to name a few. Davenport has studied these firms and he says that they are all doing four things that are allowing them to dominate their markets:

  1. Capability: the firms are using their analytic know-how to support a distinctive strategic capability
  2. Wide Net: the use of analytics is not limited to just one department. Instead these firms are making analytics available throughout the entire company so that multiple departments can use them.
  3. Support: the use of analytics is not a skunk-works project. Instead at the most successful companies it has the support of the senior management.
  4. Good Bet: the company is putting its money where its numbers are and has made a significant investment in its analytics capabilities in order to beat its competition in the marketplace.

Future Trends

Sure the use of analytics requires a CIO to set up the IT infrastructure that is needed to crunch the numbers that the company collects as a part of doing business. However, even more is going to be required in order to remain competitive tomorrow.
Forward looking firms realize that unstructured data such as blogs and wikis are where additional golden information now lies. The CIOs at those firms are busy creating the tools that will be needed to go out and mine the Internet in order to get the feedback that they’ll be needing in order to remain competitive.

What All Of This Means For You

When you become CIO, you’re going to have to find ways to make the company more competitive if you want to be part of the company’s strategy team. This means that you’re going to have to start using analytics.
Using the four techniques that we outlined will be a good place to start to use analytics. However, as time progresses you’re also going to have to develop new tools in order to get additional inputs for your analytical engines.
CIOs that can find ways to turn mountains of data into actionable intelligence are the ones that will be best positioned to become successful and to help their companies become market leaders.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills

Question For You: What kind of IT staff do you think a CIO will need to hire in order to be able to start to make the best use of analytics?

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P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

If for some reason, a company’s critical applications stop running, run incorrectly, or divulge private data to bad guys, there’s a good chance that the company is going to quickly have a new CIO. If only there was some way to make software more reliable so that CIO’s could spend their time focusing on the things that really matter…

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Is Your CIO Resume Blackberry Ready?

July 21st, 2010
Image CreditHow Will Your Resume Look When Viewed On A Blackberry?

How Will Your Resume Look When Viewed On A Blackberry?

When you go hunting for your next IT job (and it may be sooner than later), will your resume be up to the job? Come to think of it, when was the last time you dusted off and updated your resume? Do you still have that quaint “objective statement” or “career goal” hanging out at the top? If so, you may be in for a shock – that’s not going to be the best use of resume real estate when it’s being reviewed on the hiring manager’s Blackberry…

The Need For A New Resume

Parting is such sweet sorrow… or so the classic line goes. Look, when did you first create your resume? Awhile ago? Even if it was only a couple of years ago, the world has changed dramatically since then and it’s time that you (and your resume) kept up with it. It’s time to say goodbye to your old style resume.

About that “objective statement” up at the top – ditch it. The next company that will be hiring you really doesn’t care about what you are looking for. Instead, they are facing pain right now and they are looking for someone whom they can hire to come in and make that pain go away. That’s what really matters.

This means that we’re going to have to make some changes to your current resume. Prepare to get out the sharp knife.

Length

How long is too long? How long is too short? This rule of thumb has not changed even in the 21st Century – a resume should be two pages max. In fact, it’s really only the first 25% that you can count on a hiring manager reading so that’s where you’ve got to really shine.

If you’ve had some amazing IT department experiences that you think would really help your case, then feel free to include them – as an addendum. This extra stuff can be anywhere from 4-12 pages long; however, remember that there is no guarantee that anyone is going to read it.

Skills

Are you the world’s best Cobol / Fortran / Java programmer? Drop it. Look, you’re going for a IT leadership job and it’s really your finance and people management skills that are going to get you the job – not your programming chops. Use your limited resume real estate to explain how your leadership skills have made your past departments successful.

Skip The History Lesson

A resume is designed to tell your next employer about how you’ll perform in the workplace. This means that pretty much anything that does not have to do with the workplace should be dropped. This list will include civic accomplishments, professional associations that you belong to, charity work, etc. Use the freed up space to provide more details about your most recent job and how it relates to the job that you are applying for.

Say No To Descriptions, Yes To Accomplishments

I must confess that this has been a mistake that I’ve made in the past and I found it hard to stop doing it. Instead of providing your work biography by listing every single job you’ve ever had, use the space instead to list your accomplishments. Ultimately this is what your future employer really cares about. Don’t worry about all of those “title only” promotions that you’ve gotten over the years, instead just focus on the teams that you’ve managed and the challenges that you’ve mastered.

What All Of This Means For You

Everyone has a resume. However, not everyone has a resume that will work for them. In this day and age of everyone having too much to do and too little time to do it in, you’re going to need to shape your resume to be scanned quickly on your future boss’ Blackberry as he/she dashes off to their next meeting.

What this means is that you’re going to have to cut to the bone and get rid of everything that doesn’t pertain to how you would do in your next position. Detailing what you’ve accomplished in your most recent leadership positions is what that Blackberry scanning hiring manager is going to be looking for.

Take the time to craft a new resume that is tailored to read quickly in digital form and you’ll be one step ahead of everyone else who is applying for the same job. If you make it easy for them to see why you are the perfect fit for the job, then you’ve just shown them why you’re the type of IT talent that they need to hire…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills

Question For You: If a hiring manager is only going to scan the first half of the first page of your resume, what do you think that you need to put there in order to land the job?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.

P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

CIOs are learning that they need to develop the staff and tools that are needed in order to start using analytics to make the company more competitive…

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The British Are Coming, The British Are Coming – Lessons From BT

July 14th, 2010
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BT Exact Had To Transform Its IT Department In Order To Survive

BT Exact Had To Transform Its IT Department In Order To Survive

Anyone can be a successful CIO – you just have to master the basics: understand what business you are in and find ways to use technology to allow the business to move faster and do more. A great example of this is BT Exact: the IT branch of British Telecom (BT) – the UK’s largest phone company. Back in 2004 they knew that they had an IT problem, but they didn’t know how to solve it…

Too Much Of A Good Thing

Every CIO has to deal with a fundamental problem: how to structure the IT department. Back in 2004 BT was ducking this problem: they didn’t have a centralized IT function. Instead, each of their business lines had their own CIO and IT staff. You can just imagine how many different IT projects were going on with little or no communication between them.

Realizing that they had a problem, BT Exact reached out and hired Al-Noor Ramji who was at the time the CIO for the U.S. based Qwest telephone company. Just imagine the mess that Al-Noor walked into on his first day on the job…!

Right Sizing

When Al-Noor arrived at BT there were approximately 4,300 IT projects going on. Since they were all operating in their own silos none of them had coordinated delivery dates and in fact many of them had no related business case to back them up.

Clearly it was time to put an end to the madness. BT undertook a massive effort to evaluate just what it was working on in its IT department. After it had halted unnecessary projects and combined similar efforts, they were left with only 29 projects.

Legacy IT systems that had been created by past projects were another problem. BT was paying to keep 3,000 such systems up and running. Al-Noor had them take a look at what each system was being used to do and in the end they were able to decommission 700 of these systems.

What Have You Done For Me Lately?

All of these changes were just a lead in to what Al-Noor was planning on doing. As we all know, often IT projects can take a long time to implement. When these projects run on and on for a long time, it’s very easy to lose sight of what we were trying to do in the first place. At BT they’ve come up with a solution to this problem.

They’ve implemented a 90-day project management review cycle for all IT projects. This means that a set of agreed on metrics are established for each project at the start of every 90-day cycle: customer satisfaction, ROI, etc.

At the end of a 90-day cycle, each project team reviews how well they met the goals that had been established at the start of the cycle. If the goals are met and the project meets its objective for that cycle, everyone on the project gets a bonus for their work.

This sound all fine and dandy, but in the early days there weren’t any bonuses being handed out. However, things have changed since then. Now BT has seen the cost of projects go down by 19% and they’ve seen their IT productivity more than double.

What All Of This Means For You

When you become CIO you may find yourself walking into a mess as complicated as the one that Al-Noor found himself in. With a little luck, you’ll be able to use what he did to fix things quickly.

Getting rid of IT silos and eliminating projects that aren’t going to have any business value to the company is a great way to start. Implementing an effective project management system that will allow everyone to keep their eyes on the prize is also needed.

Once again, becoming a successful CIO is not impossible. Taking the time to make sure that you know where the company wants to go and then shaping the IT department to get you there is exactly what a successful CIO does.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills

Question For You: Do you think a 90-day cycle is too long or too short?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.

What We’ll Be Talking About Next Time

When you go hunting for your next IT job (and it may be sooner than later), will your resume be up to the job? Come to think of it, when was the last time you dusted off and updated your resume?

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Happy Independence Day — Take The Week Off!

July 7th, 2010
Image CreditTake A Week To Celebrate Your Independence

Take A Week To Celebrate Your Independence

Loyal readers & subscribers, here’s hoping that this upcoming week is a great week for you — I’m taking it off! Blogging will resume next week…

For my readers in the U.S., you know that this week is all about family, fireworks and general celebrating. The cause for all of this celebration is the signing of the U.S. deceleration of Independence. Now if only the work that we do could have the same type of impact 234 years later on!

For my international readers, pretty much all of the United States will be taking time off this week to celebrate the decision of our founding fathers to make their own decisions. For better or for worse, it’s what has gotten us to where we are today and we think that that’s a good thing.

Have a happy and safe week no matter where you are and we’ll talk next week.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.

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