Posts Tagged ‘budget’

Protecting Company Data Is How CIOs Can Make Friends With CFOs

Wednesday, July 1st, 2009

Securing A Company's Data Provides CIOs With An Opportunity To Work With The CFOData Security. There I said it. It sorta lays there like a big lump of coal and everyone in the company stands around looking at it wondering who’s responsibility it is to do something about it. Nobody, including CIOs really wants to touch it for one very simple reason: it’s a losing proposition.

How To Make Friends With Your CFO

Data security, despite being big, heavy, and ugly, always seems to end up in the CIOs lap. Since you really can’t do anything to prevent this, it sure looks like this is  a great opportunity to try to turn a liability into an asset. Ericka Chickowski over at Baseline magazine has taken a look at this issue and come up with some interesting ways to help CIOs work more closely with CFOs. It all starts with compliance. Now compliance is just about as exciting as security; however, firms are willing to spend the big bucks on making sure that they are compliant because they know that there are potentially some big financial penalties if they don’t. It is the clever CIO that sits down with his / her CFO and explains that the company’s data security program can be thought of as an extension of its compliance program. What this means is that you don’t really need a separate program and your costs should be much lower. What CFO wouldn’t be interested in hearing that?

Get Your Priorities In Order

One of the things that the CIO can learn from the compliance side of the house is that a critical first step is to make sure that you prioritize the company data that you are going to be protecting. All data is not created equal! What’s interesting here is that the importance of any single piece of information is based on two things: its value to the company and its role in keeping the company compliant. If your firm was a hospital, then clearly an electronic patient record would fall into the “top priority” bucket .

Act On Your Priorities – Not Necessarily Your Compliance

The level of protection that the IT department needs to surround a given piece of information with will depend on the result of this prioritization. I hope that you realize that this is just a fancy way of saying that there is some company data that you DON’T have to protect (or at least not very much). Just about now you’d expect me to say that you should always go all out to protect ALL of your company data that is involved in a compliance program. But I’m not going to do that. Chickowski points out that not all regulations are created equal. In fact,  some have fairly weak “teeth”. These are all things that the CIO and the CFO need to understand as they create a data protection plan / compliance program for the company. Spend those limited budget bucks to make sure that the important data is secure and then do what you can for the rest

Final Thoughts

Within the company, the CFO ALWAYS wields more power than the CIO – money talks. Folding a company’s data security program into its compliance program is a great way for a CIO to work closely with the CFO and end up saving the firm money (always a good thing) and ensuring that it is both compliant and its data is secure. In addition to providing a CIO with a reason to talk to the CFO that doesn’t involve begging for more money, an agreement about securing the company’s data can allow CIOs to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

Questions For You

Does your company have separate compliance and data security programs? Does your CIO talk with the CFO about how best to secure the firm’s data? Do you prioritize your data or is it all treated as being at the same level of importance? Leave me a comment and let me know what you are thinking. Click here to get automatic updates when The Accidental Successful CIO Blog is updated.

What We’ll Be Talking About Next Time

The role of a CIO is to find ways to apply IT to enable the rest of the company to grow quicker, move faster, and do more. As part of this task a CIO needs to take steps to ensure that nothing happens that would prevent this from happening. This side of the job is not nearly as glamorous; however, it is at least as critical. What can a CIO do to ensure that nothing bad happens to a firm’s IT systems?

What CIOs Need To Know About Performance Management

Monday, April 13th, 2009
Companies Don't Need Business Intelligence Without Performance Management

Companies Don't Need Business Intelligence Without Performance Management

Unless you’ve been asleep for the past couple of years, you’ve probably had a chance to read about the Business Intelligence (BI) fad that seem to have taken over the IT market.

The basic idea is pretty simple: use an application to crunch all of that complicated data that you’ve been gathering and present a simple dashboard to the CEO or whomever is making decisions. If the light on the dashboard is green, then the business is doing well. If its red, then he / she needs to make some changes. As with all such things in life, cool tools often turn out to have a downside.

It turns out that BI tools and the reports that they generate are IT centric. This means that the rest of the company agrees that they look cool, but they don’t find them as useful as we would like them to. It turns out that what they’d really like to have is performance management (PM) tools.

Performance management is defined by business needs and it provides the business’ decision makers with the data that they require in order to make the right moves in order to execute the business’ strategy.

PM shows up in a bunch of different places inside of the company. You’ll see it in the budgeting & financial processes (there it’s called “corporate” or “financial” PM). You can also find it on the operational side of the house. This is where BI is used to get more insights into supply chains, sales, customer service, etc.

I guess the easiest way to communicate the difference is to point out that BI is often about dashboards and scorecards. BI has been based on things that can be collected and measured. Where PM differs, is that it’s based on where the company WANTS to go.

This means that PM tools have to be created by consolidating  disparate data that is often stored in planning / budgeting spreadsheets. Then these planning activities and strategies then need to be transformed by both the business and IT into scorecards and key performance indicators (KPI).

The thing that sets PM apart from BI is that the information that IT collects to support a PM process is tied to a model or a framework for measuring performance. In finance, this model is the company’s budget. However, once you move outside of finance then IT and the business need to work together to create a budget that they can both live with.

Does your company currently use BI tools? Are they useful or are they just a set of pretty dashboards that sit around? Do you make use of performance management? Does your IT department work with the business to create performance management processes? Leave me a comment and let me know what you are thinking.

Secrets Revealed: How To Get The Most From Your IT $$$

Wednesday, March 4th, 2009

How To Get The Most Out Of Your IT Budget

How To Get The Most Out Of Your IT Budget

Every firm spends loads of money on IT, why do only some (Walmart, FedEx) get a clear advantage from the money that they spend? A team of researchers lead by Dr. Gautam Ray talked with 104 insurance firms in order to get to the bottom of this question.

Here’s what they found: the key to getting the most out of your IT investment is to make sure that you have what they call shared IT-Business understanding. This means that business line managers and IT managers have to have shared domain knowledge and a common understanding about a specific business process and how IT can help make things better.

This shared IT-Business knowledge can’t be bought. It develops over time. Firms that have this knowledge are able to achieve superior customer service performance even though the IT tools that they are using are also available to their competition.

The study also showed that technical IT skills by themselves don’t really provide any distinctive advantage (sorry that you worked so hard to get that certification). Oh, and more IT spending does nothing to boost customer service performance.

In the end it comes down to not how much you spend on IT, but rather how your IT resources are deployed in a manner that best meets your firm’s needs. This is how IT provides a true competitive advantage.

Has your spending on IT been going up? Do you measure the benefit that you get from your IT spending? Do you feel that you have good IT-business knowledge being shared in your firm? If so, how was it developed? Leave me a comment and let me know what you are thinking.

Secrets Revealed: Where Is All Of That IT $$$ Going?

Monday, March 2nd, 2009
Where Is All The Money That We Spend On IT Going?

Where Is All The Money That We Spend On IT Going?

Where’s the money going? Everyone knows that spending on IT departments and projects has been going through the roof for the last 10 years or so. Umm, does anyone know if the company has been getting any benefit from all of this increased spending?

Blame all of this discussion on Nicholas Carr’s article “IT Doesn’t Matter Any More” in the Harvard Business Review back in 2003 in which he pointed out that IT resources and knowledge have become a commodity so no long term advantage can be provided by them.

Ouch! So how does this all play out? There are three points to consider:

  1. A firm can gain a competitive advantage if it has valuable, rare, and costly to imitate IT resources.
  2. If your IT resources are not all that special, but if you use them to realize the full potential of non-IT valuable, rare, and costly resources then you can have a source of competitive advantage.
  3. In the best case, if you have valuable, rare, and costly to imitate IT resources and you use them to realize the potential of non-IT valuable, rare, and costly resources then you really have source of competitive advantage.

Take that Mr. Carr!

But wait a minute, every firm spends loads of money on IT, why do only some (Walmart, FedEx) get a clear advantage from the money that they spend? A team of researchers lead by Dr. Gautam Ray talked with 104 insurance firms in order to get to the bottom of this question.

But I’m out of space this time, so we’ll have to discover what Dr. Ray’s team found out next time…

Has your spending on IT been going up? Do you measure the benefit that you get from your IT spending? Do you feel that you have good IT-business knowledge being shared in your firm? If so, how was it developed? Leave me a comment and let me know what you are thinking.

We’re In A Recession, What’s An IT Department To Do?

Thursday, January 1st, 2009
It's Not A Depression (yet), But IT Departments Need To Make Changes To Deal With The Recession

It's Not A Depression (yet), But IT Departments Need To Make Changes To Deal With The Recession

Remember what happened to the IT industry back in 2001? When the dot.com bubble burst, pretty much the sky started falling and IT spending hit the proverbial brick wall. If you’ve been reading the newspapers or watching TV lately, then you’ve probably noticed that the global economic downturn sure looks like what we saw back in 2001. Should an IT department be worried?

The good folks over at Forester Research have just released a forecast for 2009. When they looked into their crystal balls, they saw that in 2009 IT spending will grow at its lowest rate in the past six years.

IT spending will actually still increase just a wee bit – it will grow to be 1.6% more than they spent in 2008. This will be a change from the past two years because IT budgets had grown by 4.1% and 7% in 2007 and 2008.

The reason that IT budgets will still grow just a bit in 2009 even though the rest of the world is shrinking is because the world has changed – businesses have grown so dependent on IT that they can’t help but spend as much or more than they did the year before.

For those of us who remember the dot.com crash (myself included), we shouldn’t be too worried about IT spending taking the long lasting nose dive that it did back in 2001.

The reason that things are different this time is because back in the dot.com days firms had overinvested in IT systems and staff. The thinking is that this time around IT departments have been running a much leaner shop for the past few years and so they won’t have to cut as deep as other departments may have to.

So what’s an IT department to do in this down cycle? Focusing on helping the firm to cut costs is one way that IT can help now and build good will for use later on.

A relatively simple project to consider is switching your corporate email system from an in-house system to an external on-line provider. Yes, email is a critical business application; however, it’s not unique to your business. Having your expensive IT teams spending time on keeping the email system up and running is taking away from other business specific work that they could be doing.

If your business is the creation and selling of software products, then you should be cautious going forward. Forrester’s study found that software revenue is predicted to grow at only 3.4% in 2009. Additionally, most of this growth will be coming not from new product sales but rather from support fees from previous purchases of software.

What everyone needs to realize is that right now nobody is spending any time planning for the future. This is a luxury that IT departments cannot aford to take. When the global economy snaps back, IT is once again going to be expected to start driving company profits!

What steps are you taking to prepare your IT department for the recession? Have you identified any cost cutting changes that you could make that would yield big savings? Have you considered having an external firm handle your email? Leave me a comment and let me know what you are thinking.