Posts Tagged ‘competitive advantage’

One Industry Finally Understands The Importance Of A CIO

Wednesday, October 12th, 2011
Image Credit You Can't Read An Electrical Meter Without Help From The CIO

You Can't Read An Electrical Meter Without Help From The CIO

‘Tis the time of year that my CIO customers are starting to get itchy to try new things. The kids are out of school and greener pastures beckon. They keep asking me where they should be looking for their next CIO job. Is there any industry that will truly appreciate the value that a skilled CIO can bring to the job? It turns out that the answer is yes and right now I’m recommending one industry in particular: energy companies.

Why Energy Companies Love Their CIOs

In order for a CIO to be fully appreciated by their company, the company has to have a real need for their services. At this point in time, energy companies fit that bill – they are facing significant IT challenges.

The first thing that CIOs need to realize when they start to consider working for an energy company is just exactly what an energy company does. Yes, generating electricity is a big part of the company’s job. However, there is a lot more going on.

Energy companies buy and sell energy and energy futures. They spend a great deal of time and effort planning how they will generate energy in the future. All of these tasks require a lot of data. Only now are energy companies starting to deal with just exactly how they are going to both store and access the large amounts of digital data that they need to more accurately perform their jobs.

Since energy companies are performing tasks that other firms are also doing, benchmarking is a very valuable activity. The CIO is needed in order to implement ways of performing ongoing benchmarking analysis with multiple other firms.

Finally, we are entering a new era of the smart energy gird. This means that sophisticated two-way meters are being installed in homes and businesses. The amount of real-time data that energy companies are going to have to process is getting ready to skyrocket. The CIO is going to be needed in order to create solutions for dealing with these new challenges.

Why Working For An Energy Company Is A Good Choice For CIOs

So now let’s get down to the nitty-gritty: why am I telling my CIO clients to look into CIO jobs in the energy industry? The reasons are actually pretty simple. It all starts with the fact that the energy companies get it – information has become the ultimate competitive advantage and the CIO holds the key to providing the company with the information that they need.

In the world of energy companies IT really matters. Instead of being told what has been decided and asked to implement it, the IT department is being invited to the strategy table and their inputs are shaping what the company decides to do.

A recent study of energy company organizations revealed that 20% of CIOs in this industry report directly to the CEO. Additionally, 5% – 10% of the other firms are moving their CIOs up the organizational chart each year. Although the numbers aren’t wonderful, they are a lot better than in other industries.

Finally, the Stuxnet virus that attacked the Iranian nuclear industry was a wake-up call for energy companies everywhere: it could happen to them. They are now all turning to their CIOs in order to be told what they need to do in order to keep their IT systems safe and their ability generate energy on-line.

What All Of This Means For You

The CIOs that I spend my time helping all too often feel overlooked and underappreciated. When they finally get fed up with the CIO job that they have, they ask me where they should go to look for their next CIO job. I tell them that the energy companies are the ones who currently appreciate what a good CIO can do.

The reason that energy companies love their CIOs is because they have specific needs that only the CIO can help them with. These needs include securely storing and efficiently processing the mountains of data that are needed in order to determine how much it costs them to generate a kilowatt of energy. The arrival of the smart grid and smart meters has caused the data that an energy company has to process to skyrocket. Finally, security has become a constant topic of conversation as the importance of the national power grid has only recently started to be understood.

CIOs are people too. Just like everyone else they desperately want their work to be appreciated. This means that they need to work for a company that has real IT needs and will support them as they solve those needs. It may not be the case forever, but for now energy companies are a great place for CIOs to go looking for their next job!

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: What is the one CIO skill that you think an energy company needs the most?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.
P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

As a CIO it can be all too easy to feel overwhelmed by the decisions that you have to make: mobile devices, clouds, security, arrrgh! The CIOs that I’m working with are looking for clear directions on what they should be spending their time on. My advice to them is that they need to pick a few key questions that are closely tied to the overall business. Once they can answer these questions, everything else will take care of itself. The key is to know what questions to spend your time answering…

4 Tips For Making Analytics A CIO’s New Secret Weapon

Wednesday, July 28th, 2010
Image Credit Will Numbers Make The CIO More Valuable To The Company?

Will Numbers Make The CIO More Valuable To The Company?

When you become CIO, how are you going to get your seat at the company’s strategy planning table? All too often today’s CIOs are basically second class citizens in the company’s C-suites. Something’s gotta change…

Say Hello To Your New Best Friend: Analytics

Thomas Davenport is a really smart guy who has written a book called
Competing on Analytics: The New Science of Winning. It’s all about how companies can use analytics to become more successful.
Sure we’ve all heard the term, but what does it really mean to use analytics? Davenport says that firms that do this are using numbers to both outthink and to outexecute their competition. Hmm, that sure sounds like something that a CIO would want to be a part of…

Just How Can A CIO Use Analytics To Make The Company

Successful?
The companies that are using analytics to become successful are the well-known names that we’re all familiar with: Amazon, FedEx, Capital One, and Hannah’s Casinos to name a few. Davenport has studied these firms and he says that they are all doing four things that are allowing them to dominate their markets:

  1. Capability: the firms are using their analytic know-how to support a distinctive strategic capability
  2. Wide Net: the use of analytics is not limited to just one department. Instead these firms are making analytics available throughout the entire company so that multiple departments can use them.
  3. Support: the use of analytics is not a skunk-works project. Instead at the most successful companies it has the support of the senior management.
  4. Good Bet: the company is putting its money where its numbers are and has made a significant investment in its analytics capabilities in order to beat its competition in the marketplace.

Future Trends

Sure the use of analytics requires a CIO to set up the IT infrastructure that is needed to crunch the numbers that the company collects as a part of doing business. However, even more is going to be required in order to remain competitive tomorrow.
Forward looking firms realize that unstructured data such as blogs and wikis are where additional golden information now lies. The CIOs at those firms are busy creating the tools that will be needed to go out and mine the Internet in order to get the feedback that they’ll be needing in order to remain competitive.

What All Of This Means For You

When you become CIO, you’re going to have to find ways to make the company more competitive if you want to be part of the company’s strategy team. This means that you’re going to have to start using analytics.
Using the four techniques that we outlined will be a good place to start to use analytics. However, as time progresses you’re also going to have to develop new tools in order to get additional inputs for your analytical engines.
CIOs that can find ways to turn mountains of data into actionable intelligence are the ones that will be best positioned to become successful and to help their companies become market leaders.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills

Question For You: What kind of IT staff do you think a CIO will need to hire in order to be able to start to make the best use of analytics?

Click here to get automatic updates when The Accidental Successful CIO Blog is updated.

P.S.: Free subscriptions to The Accidental Successful CIO Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

If for some reason, a company’s critical applications stop running, run incorrectly, or divulge private data to bad guys, there’s a good chance that the company is going to quickly have a new CIO. If only there was some way to make software more reliable so that CIO’s could spend their time focusing on the things that really matter…

Secrets Revealed: How To Get The Most From Your IT $$$

Wednesday, March 4th, 2009

How To Get The Most Out Of Your IT Budget

How To Get The Most Out Of Your IT Budget

Every firm spends loads of money on IT, why do only some (Walmart, FedEx) get a clear advantage from the money that they spend? A team of researchers lead by Dr. Gautam Ray talked with 104 insurance firms in order to get to the bottom of this question.

Here’s what they found: the key to getting the most out of your IT investment is to make sure that you have what they call shared IT-Business understanding. This means that business line managers and IT managers have to have shared domain knowledge and a common understanding about a specific business process and how IT can help make things better.

This shared IT-Business knowledge can’t be bought. It develops over time. Firms that have this knowledge are able to achieve superior customer service performance even though the IT tools that they are using are also available to their competition.

The study also showed that technical IT skills by themselves don’t really provide any distinctive advantage (sorry that you worked so hard to get that certification). Oh, and more IT spending does nothing to boost customer service performance.

In the end it comes down to not how much you spend on IT, but rather how your IT resources are deployed in a manner that best meets your firm’s needs. This is how IT provides a true competitive advantage.

Has your spending on IT been going up? Do you measure the benefit that you get from your IT spending? Do you feel that you have good IT-business knowledge being shared in your firm? If so, how was it developed? Leave me a comment and let me know what you are thinking.

Secrets Revealed: Where Is All Of That IT $$$ Going?

Monday, March 2nd, 2009
Where Is All The Money That We Spend On IT Going?

Where Is All The Money That We Spend On IT Going?

Where’s the money going? Everyone knows that spending on IT departments and projects has been going through the roof for the last 10 years or so. Umm, does anyone know if the company has been getting any benefit from all of this increased spending?

Blame all of this discussion on Nicholas Carr‘s article “IT Doesn’t Matter Any More” in the Harvard Business Review back in 2003 in which he pointed out that IT resources and knowledge have become a commodity so no long term advantage can be provided by them.

Ouch! So how does this all play out? There are three points to consider:

  1. A firm can gain a competitive advantage if it has valuable, rare, and costly to imitate IT resources.
  2. If your IT resources are not all that special, but if you use them to realize the full potential of non-IT valuable, rare, and costly resources then you can have a source of competitive advantage.
  3. In the best case, if you have valuable, rare, and costly to imitate IT resources and you use them to realize the potential of non-IT valuable, rare, and costly resources then you really have source of competitive advantage.

Take that Mr. Carr!

But wait a minute, every firm spends loads of money on IT, why do only some (Walmart, FedEx) get a clear advantage from the money that they spend? A team of researchers lead by Dr. Gautam Ray talked with 104 insurance firms in order to get to the bottom of this question.

But I’m out of space this time, so we’ll have to discover what Dr. Ray’s team found out next time…

Has your spending on IT been going up? Do you measure the benefit that you get from your IT spending? Do you feel that you have good IT-business knowledge being shared in your firm? If so, how was it developed? Leave me a comment and let me know what you are thinking.