Posts Tagged ‘e-discovery’

How CIOs Work With Their Board Of Directors

Wednesday, November 16th, 2011
Image Credit Presenting To The Board Is A Big Step For CIOs

Presenting To The Board Is A Big Step For CIOs

Congratulations CIO – you’ve been asked to make a presentation to your company’s board of directors. Oh, oh. What are you going to have to do in order to make your career move forward due to this opportunity and not screw it up?

What Does A Board Of Directors Want From A CIO?

First off, let’s all make sure that we’re on the same page here – do you know exactly what your company’s Board Of Directors is? It turns out that when you legally set up a company, you need to create a Board of Directors to run the thing. One of their first tasks is to find a CEO to run the day-to-day company. That’s right – your CEO works for the Board of Directors. It really doesn’t get any higher than this!

Although the Board does understand the importance of information technology, they really don’t care about the IT department – they have much bigger things to worry about. That means that you are going to have present the information that they have requested very carefully.

Arthur Langer has done some research in this area and he has the following four recommendations for how CIOs should present information to their Board of Directors:

  1. New Ideas: CIOs need to understand why they have been asked to make a presentation to the Board. The Board is not interested in what you spend most of your time worrying about – budget details, hiring issues, etc. Instead, their focus is on the company as a whole and they want to hear from you what you can do to help the company grow. This can include how IT can help out with ongoing operations as well as what you can do more strategically.
  2. Security: Every presentation that a CIO makes to the Board needs to touch on the topic of information security. Remember, they don’t care about the details. Instead, what they want to hear from you is what you are doing to protect the company against risks and what you are doing to ensure that the company’s confidential information won’t get stolen.
  3. Data: If there is one thing that is keeping your Board up at night, it’s worrying about all of that data that your company is sitting on. As the CIO, they see you as being responsible for keeping track of all of this data. That also means that you are viewed as acting as the point-of-contact if the company gets sued and one of those e-discovery programs has to be conducted.
  4. Analytics: Since the Board sees the CIO as being in charge of all of the data that the company collects, they also see you as being responsible for finding ways to get the most out of that data. This means that you need to be ready to tell them how you plan on going about doing this.

How Can You Prepare For A Board Presentation?

Being invited to make a presentation to your company’s board is a great honor. Now you’re going to have to ensure that you make the most of this opportunity. That means, sorry about this, you’re going to have to do some homework.

Here are four things that every CIO needs to do both before and during their presentation to the Board:

  1. Know Your Audience: You should do this before every presentation, and presenting to your Board is no different. You need to understand the personalities of the people who make up the Board. What is their background? What is their reputation within the company? What do other people who have presented to them have to say about them?
  2. Make Friends: How the presentation is going to turn out is often determined before it starts. If you can make contact with Board members before the day of the presentation and ask them questions, then you will have a chance to have an ally in your corner on the day of your presentation.
  3. Time Counts: When you were told how much time you had for your presentation, the person who told it to you was lying. The way that these things work out is that you never get as much time as you were told, or even as much as you ended up being allocated. The Board will hate you forever if you run over your allocated time and will love you forever if you finish up early. Always show up with multiple version of your presentation so that you can fit into smaller and smaller time periods.
  4. Use Stories: As the company’s CIO you have a great deal of sophisticated knowledge about all things related to the IT sector and how they work. Don’t share this during your presentation. Instead, keep things simple and use stories to make you points – this is what the Board will be able to remember.

What All Of This Means For You

The definition of information technology is that it is how a company uses computers to become more successful. As the company’s CIO, it’s your job to make this happen. When your Board summons you to present to them, you need to understand both what they are interested in and what they don’t want you to talk about.

When you are preparing for your presentation you’ll want to focus on what the Board wants hear: how IT can help to grow the company, data security, data management, and how best to use the data that the company has. Additionally you’ll need to do your homework in order to prepare for your big presentation.

We talk a lot about finding ways to get the CIO a “seat at the table” when it comes to mapping out the company’s future. Being asked to present to your Board is a fantastic opportunity for a CIO to make a name for himself or herself. Make sure that you take the time to prepare for this presentation and you’ll see your career take off…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: Do you think that you should prepare a separate handout for your presentation to the Board?

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What We’ll Be Talking About Next Time

How hard can it be to be a CIO at a major airline? Your job is pretty straightforward – make sure that you can take reservations, schedule the planes and the crews, and print out paychecks ever two weeks. Nothing to it, right? Well it turns out that over at the Virgin America airline, their CIO appears to have made a very bad decision and everyone is now paying for it.

What Does A CIO Need To Do When The Company Gets Sued?

Wednesday, April 14th, 2010
Image Credit
E-Discovery Is Something That CIOs Need To Prepare For In Advance

E-Discovery Is Something That CIOs Need To Prepare For In Advance

Lawyers Cost A Lot Of Money

When you become the CIO, you’re probably hoping that you’ll be spending your time setting the strategic direction for your company’s technology future, striking deals with vendors, and generally moving the company forward. However, perhaps you’ve forgotten about the lawyers. Specifically the lawyers who work for the people who will undoubtedly someday sue your company. They are going to be well within their legal rights to ask for a lot of company information, are you going to be ready to find it and provide it to them?

Andrew Conry-Murray was looking into this and he discovered that the Office of Federal Housing was sued they had to search their systems for emails related to the case. They forgot about a disaster-recovery backup that they stored off-site and this mistake ended up costing them an additional $6M in additional expenses to search even more data. Clearly this is something that a CIO has to worry about!

It’s All About The Team

The fancy name for what has to be done in the 21st Century when a company has to produce documents as part of a lawsuit is called “e-discovery” . This is where at the request of the suing party, a company has to dig through all of their electronic documents (emails, reports, etc.) and provide them to the suing party as a part of preparing to go to trial.

Considering how many separate email systems, databases, and siloed data storage systems a typical company has, when you become CIO finding and delivering this information could be a huge undertaking. A clever CIO realizes that this is the type of problem that can’t be solved just by the IT department: it’s going to take a team.

The ability to see into the future is not something that we are born with. However, CIOs need to anticipate that their company will need to have an e-discovery team in place BEFORE you get sued. It makes sense to put together a team before it is needed. The team should have representation from both the Legal and the IT departments on it.

It will do you no good to just have identified who is on the team – they actually have to do some work. Specifically, they should be responsible for setting the company’s policies on data retention, making sure that people are following the policies, and actually doing the e-discovery work when it is required.

The Electronic Discovery Reference Model

If this all seems just a bit overwhelming to you (“I’m not a lawyer”), don’t despair. Smart minds have created something called the Electronic Discovery Reference Model which lays out just what an IT department needs to do in order to conduct a successful e-discovery program.

There is a lot of work that needs to be done as a part of an e-discovery program and not all of it is IT work. In the EDRM, the job of an IT department comes primarily in the first 4 steps. These steps are:

  1. Information Management
  2. Identification
  3. Preservation
  4. Collection

Too Much Data Is Too Much

A CIO’s role in an e-discovery project starts long before the first call from the lawyers comes in. Lawyers are not bad people (necessarily), but at the same time they aren’t IT savvy. This means that they often don’t know how to ask the right questions during an e-discovery project.

Lawyers might ask for any email that contains the word “contract”. Clearly this could quickly create a mountain of results. The IT department can help make sure that only relevant results are returned by working with the legal team to better frame what is being searched for. A search for emails based on “contracts with xyz corporation sent during the summer” will produce much more manageable results.

What All Of This Means For You

In a perfect world, there would be no lawyers or lawsuits. However, since we don’t live in a perfect world, when you become CIO you are going to have to be ready for the lawsuits when they come your way.

The key thing for a CIO to realize is that an e-discovery project is not something that can be handled just by the IT department. Instead, before the first lawsuit shows up, you are going to need to pull together a team that consists of folks from both the Legal and the IT departments.

Even though you can’t stop lawsuits from happening, as CIO you can make sure that your company is ready for them when they come. A bit of planning can end up saving your company a lot of money and you a lot of hassle…

Question for you: what do you think a CIO is going to have to do in order to get the IT and Legal departments to work together smoothly?

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What We’ll Be Talking About Next Time

Does anyone besides me remember the movie “Risky Business” from the ‘80s? You know, it’s the one that launched Tom Cruise’s career – he plays a kid who takes some big chances, has an adventure, and then ends up with the girl in the end. Well, CIOs have a opportunity to star in their own version of Risky Business – but their role has to do with selecting and implementing risk management applications that just might save the company…