Posts Tagged ‘growth’

How CIOs Work With Their Board Of Directors

Wednesday, November 16th, 2011
Image Credit Presenting To The Board Is A Big Step For CIOs

Presenting To The Board Is A Big Step For CIOs

Congratulations CIO – you’ve been asked to make a presentation to your company’s board of directors. Oh, oh. What are you going to have to do in order to make your career move forward due to this opportunity and not screw it up?

What Does A Board Of Directors Want From A CIO?

First off, let’s all make sure that we’re on the same page here – do you know exactly what your company’s Board Of Directors is? It turns out that when you legally set up a company, you need to create a Board of Directors to run the thing. One of their first tasks is to find a CEO to run the day-to-day company. That’s right – your CEO works for the Board of Directors. It really doesn’t get any higher than this!

Although the Board does understand the importance of information technology, they really don’t care about the IT department – they have much bigger things to worry about. That means that you are going to have present the information that they have requested very carefully.

Arthur Langer has done some research in this area and he has the following four recommendations for how CIOs should present information to their Board of Directors:

  1. New Ideas: CIOs need to understand why they have been asked to make a presentation to the Board. The Board is not interested in what you spend most of your time worrying about – budget details, hiring issues, etc. Instead, their focus is on the company as a whole and they want to hear from you what you can do to help the company grow. This can include how IT can help out with ongoing operations as well as what you can do more strategically.
  2. Security: Every presentation that a CIO makes to the Board needs to touch on the topic of information security. Remember, they don’t care about the details. Instead, what they want to hear from you is what you are doing to protect the company against risks and what you are doing to ensure that the company’s confidential information won’t get stolen.
  3. Data: If there is one thing that is keeping your Board up at night, it’s worrying about all of that data that your company is sitting on. As the CIO, they see you as being responsible for keeping track of all of this data. That also means that you are viewed as acting as the point-of-contact if the company gets sued and one of those e-discovery programs has to be conducted.
  4. Analytics: Since the Board sees the CIO as being in charge of all of the data that the company collects, they also see you as being responsible for finding ways to get the most out of that data. This means that you need to be ready to tell them how you plan on going about doing this.

How Can You Prepare For A Board Presentation?

Being invited to make a presentation to your company’s board is a great honor. Now you’re going to have to ensure that you make the most of this opportunity. That means, sorry about this, you’re going to have to do some homework.

Here are four things that every CIO needs to do both before and during their presentation to the Board:

  1. Know Your Audience: You should do this before every presentation, and presenting to your Board is no different. You need to understand the personalities of the people who make up the Board. What is their background? What is their reputation within the company? What do other people who have presented to them have to say about them?
  2. Make Friends: How the presentation is going to turn out is often determined before it starts. If you can make contact with Board members before the day of the presentation and ask them questions, then you will have a chance to have an ally in your corner on the day of your presentation.
  3. Time Counts: When you were told how much time you had for your presentation, the person who told it to you was lying. The way that these things work out is that you never get as much time as you were told, or even as much as you ended up being allocated. The Board will hate you forever if you run over your allocated time and will love you forever if you finish up early. Always show up with multiple version of your presentation so that you can fit into smaller and smaller time periods.
  4. Use Stories: As the company’s CIO you have a great deal of sophisticated knowledge about all things related to the IT sector and how they work. Don’t share this during your presentation. Instead, keep things simple and use stories to make you points – this is what the Board will be able to remember.

What All Of This Means For You

The definition of information technology is that it is how a company uses computers to become more successful. As the company’s CIO, it’s your job to make this happen. When your Board summons you to present to them, you need to understand both what they are interested in and what they don’t want you to talk about.

When you are preparing for your presentation you’ll want to focus on what the Board wants hear: how IT can help to grow the company, data security, data management, and how best to use the data that the company has. Additionally you’ll need to do your homework in order to prepare for your big presentation.

We talk a lot about finding ways to get the CIO a “seat at the table” when it comes to mapping out the company’s future. Being asked to present to your Board is a fantastic opportunity for a CIO to make a name for himself or herself. Make sure that you take the time to prepare for this presentation and you’ll see your career take off…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: Do you think that you should prepare a separate handout for your presentation to the Board?

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What We’ll Be Talking About Next Time

How hard can it be to be a CIO at a major airline? Your job is pretty straightforward – make sure that you can take reservations, schedule the planes and the crews, and print out paychecks ever two weeks. Nothing to it, right? Well it turns out that over at the Virgin America airline, their CIO appears to have made a very bad decision and everyone is now paying for it.

Three Big IT Transformation Mistakes That HP Made

Wednesday, May 13th, 2009
HP's IT Department Made Some BIG Mistakes During Their Transformation

HP's IT Department Made Some BIG Mistakes During Their Transformation

If you made three costly IT mistakes would you admit it? I think that most of us would probably say “no” – we’d run and hide our mistakes under a rock somewhere. However, thankfully over at HP they’ve decided to come clean about a few of the mistakes that they’ve made during their multi-year IT transformation project. We can all learn from their mistakes.

HP’s CIO Randy Mott decided to remake HP’s IT department when he came on board a few years ago. In order to kick the project off, they needed to make some assumptions about how things were operating and move forward.

Chris Murphy over at InformationWeek had a chance to sit down with Randy and ask some questions about where HP’s assumptions were just flat out wrong. What he’s learned holds a lot of information for all of us. Here are the big three:

  1. The Secret World Of IT: When HP decided to remake their world of IT, they had to start the process by finding out how big the IT operations were. They grossly undercounted. Going in they thought that HP was using 3,500 applications to run the business. It turns out that they were using more like 6,000. They knew for sure that they had 85 data centers being used by the business. Ultimately, they ended up discovering more than 400 locations where they had massed computing infrastructure.
    Lesson Learned: take the time to do a complete inventory BEFORE you ever start any sort of IT transformation.
  2. Plan For Growth: It sure would be nice if we could freeze time, make changes to our IT departments, and then start things back up again. HP seems to have thought that they could do this because they didn’t remember to plan for acquisitions to occur during the project. Well, you know how this story goes – HP kept buying up other firms and since there was no IT incorporation plan, it caused big headaches for the IT team that was trying to transform IT.
    Lesson Learned: Create a solid process for bringing in new IT departments to any ongoing projects.
  3. Beware Of Success: Once again, the business keeps moving while IT works on its projects. In this case, HP shot past their growth projections. What this ended up doing was pushing the IT transformation project off of its tracks – data centers that were to be consolidated were suddenly needed because they were supporting unplanned for growth.
    Lesson Learned: Make sure that you have a backup plan that tells you what you are going to do if sales projections change from what has been forecasted.

In the end, HP was successful with their IT transformation and they ended up reducing those 6,000 applications down to about 1,500, reducing those 400 data centers down to 6, etc. However, because of the three mistakes that they made, this difficult job was made just that much harder. Now you know – don’t repeat this mistakes!

Have you ever been surprised to discover that there is a whole “shadow IT” department operating in your business that nobody has ever counted? Has a merger or acquisition ever screwed up one of you IT project’s schedule? Has your IT department ever been surprised by unexpected growth? Leave me a comment and let me know what you are thinking?

Alignment 101: How To Do It

Monday, March 16th, 2009
alignment_m_m3

Knowing How To Align IT And The Business Is The Key To Success

Achieving alignment between the business side of the house and IT is one of those things that everyone likes to talk about when they are putting together the goals for the upcoming year, and then nothing ever seems to get done about it.

A survey that was done by the consulting firm Bain & Co. may contain the reason why we never seem to make any progress on this: we’ve been trying to do the wrong thing. The Bain crew believes that IT departments must first become efficient, and then worry about becoming aligned with the business.

Now the trick here is that you can’t just do one at a time. Karenann Terrell who is that CIO over at Baxter International says that “There is a complexity to doing both, but that’s the job.” Her point is that you can’t wait to become 100% efficient before you start to work on the alignment thing.

Let’s say that you get the efficiently thing up to a point where it’s good enough, what then? Too often CIOs view alignment as being a situation where IT stands ready to do the bidding of whatever the rest of the business needs. That’s not what the business wants. Instead, the business needs IT to participate in the strategic decision making process – help do the thinking for the rest of the business. Perhaps a better word here would be “integration”.

Finally, the alignment of IT with the rest of the business needs to be supported from the CEO on down. Without top-level support, it’s never going to succeed. Strong collaboration between the business and IT is what will make alignment work. Remember that alignment is a dynamic process and that it will always be changing along with your business.

Do you feel that your IT department is effective? Do you believe that it is aligned? What steps are you taking to make it more effective? Do you think that you need to bother to align it with the rest of the business?

Just What Is This “Alignment” Thing?

Wednesday, March 11th, 2009
hunteralignment6

IT Departments To Be Effective Before They Worry About Alignment

Once upon a time the Supreme Court justice Potter Stewart said that pornography is hard to define, but “I know it when I see it.” In the world of IT it would appear as though alignment with the business side of the house is a lot like pornography in this sense – it’s hard to define, but we’re all pretty sure that we’d know it we saw it. A survey that was done by the consulting firm Bain & Co. sure seems to confirm this.

It’s always a good idea to make sure that we’re talking about the same thing before we get into a big flame war. It turns out that the best definition of IT alignment that I’ve come across comes from Brian Watson over at CIO Insight magazine who defines it as “…synching up strategies [between IT and the business units]“.

The kids over at Bain have found that the two sides of the coin, IT and business, all too often misunderstand just what the concept of alignment is. Specifically, what a lot of companies try to do is to dole out IT resources to different business units and then they say “Ta-Da – we’re aligned”. They really should be syncing up their strategies.

Bain believes that making your IT department more effective is the correct first step before you go worrying about alignment. Effectiveness is defined as being excellence in process management and execution. Of course, you need to be able to make these repeatable and consistent. On the other hand, alignment means that IT and the business have a proactive relationship.

I’ve always looked at these two parts of making the business run more smoothly as being joined at the hip. Effectiveness is how things get done every day. Alignment is the direction that you are moving in. Both are needed to have a well run IT department.

Do you feel that your IT department is effective? Do you believe that it is aligned? What steps are you taking to make it more effective? Do you think that you need to bother to align it with the rest of the business?

Is IT Alignment Sooo 2008?

Monday, March 9th, 2009

Is IT Alignment Still A Good Goal For An IT Department To Have?

Is IT Alignment Still A Good Goal For An IT Department To Have?

Is it possible that the holy grail of IT, getting our act together with the rest of the business, is no longer what we should be working on? A survey that was done by the consulting firm Bain & Co. sure seems to be saying this.

Before anyone goes crazy on me, let’s first make sure that we’re all talking about the same thing here. Just what do we mean when we talking about alignment? It turns out that the best definition of IT alignment that I’ve come across comes from Brian Watson over at CIO Insight magazine who defines it as “…synching up strategies [between IT and the business units]“.

Now here’s the trick: there are a bunch of ways to do this. Sometimes the IT organization runs along side of the business units, sometimes the IT organization works within the business units almost like a vital organ.

No matter which approach you take, business line managers and IT managers have to have shared domain knowledge and a common understanding about a specific business process and how IT can help make things better in order to be in alignment.

The damning bit of info that the Bain report revealed was that if your IT department is not effective, then all the alignment in the world isn’t going to help your firm.

The Bain team defined an effective IT department as one that gets projects done on time and on budget. Their study showed that making an IT department effective was MORE important than getting it aligned with the rest of the business if you wanted to boost company growth and control IT spending.

What this means is that too many of us have been trying to walk before we can crawl. Making our IT shops effective is the first step, alignment is the second step. Now there’s a plan that we can live with.

Do you feel that your IT department is effective? Do you believe that it is aligned? What steps are you taking to make it more effective? Do you think that you need to bother to align it with the rest of the business?