Posts Tagged ‘innovation’

4 Innovation Strategies That Actually Work

Wednesday, September 16th, 2009
CIO's Looking For Innovation Need To Find The Four Techniques

CIO's Looking For Innovation Need To Find The Four Techniques

Innovation, innovation, innovation – everyone wants it, but nobody seems know know how to get and keep it. CIOs are under a lot of pressure to do more with less these days and being able to nurture an environment of innovation sure would help. The trick is HOW to do this…

The Problem With Innovation

One of the big problems that CIOs have is that when they start to think about innovation, they start by imagining a big blank sheet of paper and then they try to figure out how they can be innovative. This is exactly the wrong approach.

It turns out that how to innovate is NOT a blank sheet of paper – what techniques work is well known and now what techniques work together is also known. Two professors, Dr Frank Rothaermel and Dr. Edward Hess have taken a close look at what innovation techniques work, and they’ve discovered the four that work best.

Four Types Of Innovation

The first thing that CIOs need to realize is that there is no one-size-fits-all solution to finding an innovation strategy that works for a firm. Instead, there are four different approaches that seem to work the best. Just to make things more complicated, each of the four different approaches can be be combined. However, not all combinations result in more innovation. Let’s take a closer look.

The four different types of innovation that work best for firms are:

  • Recruiting & cultivating human capital,
  • Spending more on internal R&D
  • Strategic alliances,
  • Acquiring technology ventures

It is important to note that all four approaches can be pursued individually or all at once. However, going after more than one approach can allow a firm to achieve a higher level of innovation, but some strategies don’t mix well and can cause a firm to end up wasting both time and money. The key is to know which techniques work well with each other.

The Best Way To Foster Innovation

You knew that I was going to say this: the research shows that the best way to achieve continuous innovation over time is to hire and cultivate talented people. As always, this is something that is easy to say, but very hard to do.

The reason that taking the time and investing the money in your staff is the best way to foster long term innovation is because this approach allows an IT department  to to have more control over their IP and creates a steadier pipeline of innovation since no outside partners are being relied on.

To improve the odds of this approach working, the best IT departments build teams that are made up of both star and non-star employees. This allows the stars to look for new ideas while the non-stars turn ideas into successful products. Once again, you can see that although this is a powerful idea, it takes some serious CIO management skills to make it happen.

How To Combine Innovation Techniques

When a CIO decides that innovation must be boosted, all too often they will start throwing money at a variety of different techniques without fully understanding how they will (or won’t) work together.

For example, investing money in creating alliances is often done to create the same type of knowledge that companies can get from investing in their own people.

CIOs that invest in both approaches end up wasting money because of the overlap. The key question that a CIO needs to answer before perusing an alliance on top of developing star and non-star employees is to understand what key assets will be gained through the alliance that he/she can’t get from  their own employees.

Dr. Rothaermel and Dr. Hess have discovered that the two approaches that work the best together are alliances and acquisitions. CIOs that take the time to  form a joint venture with a vendor partner company before trying to buy it gives the CIO critical inside information on the target firm.

It turns out that both alliances and internal R&D spending also complement each other. Internally developed knowledge allows CIOs to better understand what market areas will become promising and this allows them to invest in the most promising alliances.

Final Thoughts

There is saying that goes “there is nothing new under the sun.” This holds true for CIOs that are seeking to boost the innovation in their departments.

It turns out that studies have shown that there are four innovation techniques that work the best. These four techniques can be combined and used together; however, CIO should only pursue multiple innovation strategies if they complement each other. CIOs who can grow innovation within their departments will have found a way to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

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What We’ll Be Talking About Next Time

With a little luck we can all agree that storage is a boring topic to talk about – I mean when you store something, it’s just sitting there not doing anything.CIOs prefer to talk about data in motion – reporting new sales or opening new markets. However, it turns out that storing data is the foundation that the company is built on and CIOs need to do this the right way…

Faux Market Secrets: How CIOs Capture Innovation

Monday, July 13th, 2009
CIOs Can Use Faux Markets To Identify Innovative Ideas

CIOs Can Use Faux Markets To Identify Innovative Ideas

So picture this: you’re a CIO and you desperately want to be seen by the rest of the C-level executives as something more than a simple cost center. What to do? If only there was some way that you could tap into all of that incredible creative energy that we all know lives in the IT department.

If you could harness that energy and apply it to innovative projects, you’d be a company hero. Guess what? The power of Faux Markets is exactly what you need to do this…

What Is A Faux Market?

You know that things are getting fancy when we start using French words! A Faux Market is simply a term that refers to using simulated market forces to make a decision. Perhaps an example would show what I mean. A good case study would be GE Research.

Back in 2005 GE Research had a problem. They had too many product ideas that had been submitted and only $50,000 to spend on investigating them. Clearly they need to make some hard decisions as to which ones they would persure.

The way they picked which projects to work on was by using a faux market. They had their 85 employees spend three weeks buying and selling any one of 62 proposed projects. At the end of the three weeks, GE ended up with a  prioritized list of the top projects that its employees thought had the most value. The project that won was an machine intelligence algorithm that a researcher had proposed but which had not yet traveled through the normal management bureaucracy.

Why Use Faux Markets?

All too often IT departments have a bewildering array of possible projects, technologies, or directions that the department can choose. Sometimes senior management will huddle and make a decision, sometimes no decision gets made. Faux markets offer an alternative.

A faux market tool allows a firm to quickly sort though large numbers of projects or proposals in order to attempt find those that will provide the most bang for the buck. Firms believe that this approach offers them the best chance of finding the next blockbuster product or solution.

Not A Silver Bullet

Faux markets can be a big help; however, as with everything else they do have their drawbacks. One such drawback is the that the voting process does not provide much insight - there may be no penalty for backing a bad idea. Just because a proposal is popular does not necessarily guarantee commercial success.

Final Thoughts

Using faux market tools to quickly sort though a large stack of ideas can provide IT departments with a way to identify innovative ideas no matter where they come from. However, a group vote alone isn’t enough in most cases.

A two step process where voting is initially used to narrow a large list down into a more manageable list of less than 100 candidates is a good first step. The next step can be to use a prediction market allow employees to buy and sell the candidates in order to see which ones go up in value. This will reveal the true winning ideas and you will have found a way to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

Questions For You

How do you process new idea suggestions today? Do you have employees vote on things in order to sort them out? Are these just popularity contests or do they take market factors into consideration? Do you think that faux markets could help you capture more innovative ideas? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

As a CIO, you’ve got some challenges facing you. You’re managing a diverse and potentially distributed work force of highly skilled and talented IT professionals. You need to find a way to keep them challenged, and yet at the same time enable them to find ways to work together. Have you considered Alternate Reality Games?

Unified Communications Is An Opportunity For CIOs To Show Their Value

Wednesday, June 17th, 2009
The Arrival Of Unified Communication Solutions Is An Opportunity For CIOs To Shine

The Arrival Of Unified Communication Solutions Is An Opportunity For CIOs To Shine

The role of a  CIO in any organization is to find ways to enable the company to be more successful. This can include introducing new products quicker, reacting to changes in the marketplace faster, or even lowering the cost of doing business.

Underlying all of these different ways to assist the business there is one area that every CIO must master first: providing great internal communications. An opportunity to radically transform how a firm’s employees communicate has arrived and it’s time for CIOs to step up and lead the charge.

Just What Is Unified Communications?

Unified Communications” (UC) is starting to take on all the characteristics of a high-tech buzzword and in the process folks are losing track of just what it really means. If you boil it down to its bare essence, unified communications is all about moving all of your voice, video, and data business communications to a single network. Instead of having a phone network, a LAN, and the Internet, you combine all three of these into a single unified (get it?) network that carries all business communication.

Is This Really The Right Time To Be Talking About This?

Hey, there’s a recession going on – right? Despite the current economic problems that the world is facing, CIOs still have a job to do and studying and implementing a unified communications solution is a key part of this. The world markets will recover and if the company is left behind while its competition zooms ahead because they didn’t stop innovating then there’s going to be an opening for a new CIO.

Nicholas Hoover over at InformationWeek has been asking around and he’s found out that:

  • 57% of companies have not gotten past the pilot stage
  • 86% say that they can make a good business case for it
  • 55% admit that their company is confused about the value of UC

What Global Crossing Did

Just in case you need some more motivation to look into what unified communication can do for your firm, how about if we take a look at what the communication company Global Crossing did.

Global Crossing has embraced unified communications in a big way. Their chief operations officer uses it to hold weekly global staff meetings with his 16 direct reports. They use the video conferencing capabilities that they now have. The savings of using a unified communications solution for this type of meeting can be calculated in terms of savings on conferencing services, long distance calls, and even travel costs.

Global Crossing has taken unified communications one step further. They’ve discovered that the real hidden value to this new service is what is called “presence awareness” – who’s currently there for you to communicate with? They’ve integrated this functionality into their day-to-day business applications so that people using them will know who they can contact if something goes wrong.

Final Thoughts

All too rarely does an opportunity like this come along that will allow CIOs to clearly demonstrate their value to the firm. As existing PBXs and data network components start to become obsolete, there has never been a better time to start to analyze WHEN will be the right time to upgrade to a unified communications solution. Your company needs you now…

Questions For You

Is there a driver that you can use to start to build a business case for upgrading to a unified communications system? What features does your firm need most urgently: voice features, instant messaging, location awareness, video conferencing, etc.? Who do you think will be your biggest booster in the firm? Who will be your greatest challenge? Why? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

The job of  a CIO and the IT department is to equip the rest of the company to move faster and do more. One of the ways that a CIO can do this is by staying on top of new and emerging technologie. One such technology is called Complex-Event Processing

Can HP Survive? Do They Have The Secret CIO “Juice”?

Monday, June 8th, 2009
Mark Hurd Has Done Wonders At HP - Now Can He Find Enough Innovation?

Mark Hurd Has Done Wonders At HP - Now Can He Find Enough Innovation?

HP’s CIO Randy Mott has done some fantastic things in helping to turn the company around. However, now things are starting to get tricky and it’s not clear that the company is going to be able to continue to be successful. Everyone seems to think that what they need is a shot of that “innovation juice” and it’s not clear that Randy’s going to be able to deliver it…

What HP Did Right

Ok, so let’s admit it – HP had lost their way under Carly Fiorina’s guidance. They brought in Mark Hurd as CEO (who then brought in Randy Mott as CIO) to turn things around. Hat’s off to Mark – he’s done a great job.

Ashlee Vance over at the New York Times had a chance to talk with Hurd awhile back and he revealed that he sees HP in terms of four “quadrants“. These quadrants include operations, products, business & technology trends, and competitors.

Clearly Hurd has an analytical outlook on life – many people have remarked on just how good he is with balance sheets and dealing with numbers in general. It turns out that this is both good and bad.

The Problem That HP Has Now

HP has done a fantastic job of cutting staff, reducing costs, and negotiating great deals on parts. Having achieved just about all of the benefits that one can get from doing these types of actions, the question that comes up is “what next?”.

Shareholders like growth and in the immediate past, HP’s been growing by cutting. Now that that’s all done, how will it maintain its growth? This is where that pesky thing called innovation comes in…

Old Solutions Won’t Work!

HP used to be able to count on the famous HP labs to come up with new product ideas that would show them the way forward. However, in the current era of budget cutting and project justifications, HP has shrunk the number of projects that their labs are working on from 130 down to about 50. That may not be enough to have enough of those “eureka” moments where breakthroughs happen.

Next Steps For HP

The trick here is to find a way to recapture that “juice” that a technology company like HP needs to have in order to survive. This is exactly where CIO Randy Mott should step in.

As CIO of HP, Randy is in a unique position to help Hurd out. Since HP sells information technology products and services, their very own CIO is the person who can help them evaluate which ideas they need to run with.

Yes, yes – both Hurd and Mott like to run a tight ship with metrics ruling the day. I believe that that time has come and (partially) gone. Now is the time for Mott to throw open the doors to his IT department and start up some trial projects and initiatives. HP is so large that they could easily run multiple evaluations in parallel.

Final Thoughts

HP has made a remarkable comeback from the brink of despair. However, as they try to move forward, innovation and clever sparks of imagination are what’s going to be needed. HP’s CIO Randy Mott has the resources and the talent in his shop that would allow HP to use itself as a testing ground for encouraging its employees to make suggestions and have them tried out. Let’s see if they make the most of this opportunity…

Questions For You

Has your IT department lost its spark of creativity due to relentless efforts to drive costs out of your organization? Do you think that just having a highly efficient organization is all that is needed or does innovation also play a role? What do you think HP could do in order to re-awaken its innovation engine? Leave me a comment and let me know what you are thinking.

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Coming Up Next Time

What would you say is the biggest challenge that CIOs are facing today? All that today’s CIOs seem to get a chance to talk about is costs. What’s missing here is a way for CIOs to communicate in a company-wide manner just how much value the investments that the company is making in IT are returning – the revenue of IT if you will…