Posts Tagged ‘it manager’

CIO vs. CFO: Who’s Going To Win This Battle?

Wednesday, February 9th, 2011
Image Credit The Company's CFO Is Going To Be Watching The CIO…

The Company's CFO Is Going To Be Watching The CIO…

When you become CIO you are going to discover one of the realities of IT life: you are not in complete control of the IT department. Rather, you are in charge of determining how to spend the money that the company allocates to IT. It turns out that how and how much money gets allocated is controlled by non other than the CFO. Are you ready for a corporate battle?

What’s In It For Me?

The CFO is always going to be looking over your shoulder when you become CIO. He / she will be trying to figure out what you are doing with the money that the company has allocated to you. This means that you’re going to have to do a good job.

One of the biggest issues that every CIO faces is dealing with your IT managers. While they may be excellent technical professionals, deep in their hearts they all want the same thing: more money to fund their team.

IT managers want more money so that their teams can do more. Their thinking is, perhaps rightly so, focused on only their team. As CIO you need to take the broader view: what’s best for the IT department and the company?

As CIO you are going to have to divide your limited IT budget into two groups: strategic and non-strategic spending. Everyone can probably agree on the strategic portion of the budget, it’s the non-strategic part that you need to be careful with.

Here you are going to have to establish what percentage of the overall IT budget you are going to be willing to allocate to non-strategic IT activities. Once you’ve determined how big the non-strategic pie is, you are going to have to split it among your managers in a fair way.

Once this is done, so that you don’t get caught up in daily low-level budgeting activities you need to delegate responsibility for spending it to your IT managers. The rules should be clear: follow your IT department technology standards and ask for permission when you want to buy entirely new systems.

It Takes A Department

Although you will eventually become CIO, I’m willing to bet that you don’t have any magical powers. What this means is that how best to allocate your limited IT budget among your different IT managers (which is what the CFO will be watching) needs to be done carefully.

Making your IT managers bring their proposed spending plans out into the open is the best way to inhibit IT silo building activities. A good way to accomplish this is to set up an IT department technology review board made up of IT department and finance department members who will review proposed projects.

The goal of such a committee will be very simple. They will evaluate proposed IT projects against the company’s stated objectives and attempt to determine if the project supports the objectives or is simply designed to build someone’s silo.

In IT we all like to buy the most powerful system available – and vendors always steer us towards them. However, another goal of the review committee that contains non-technical members would be to question just how much computing power is really needed in order to accomplish the task at hand.

What All Of This Means For You

Being a CIO is not all about new technologies and how best to solve business problems with them. Instead there is a lot of financial work that you will be responsible for and the company’s CIO is going to be breathing down your neck in order to make sure that you do a good job of spending the money that the company gives you.

In order to do a good job of this, you are going to have to control how your IT managers spend your money. One way to do this is to separate strategic from non-strategic IT spending. Allocate non-strategic budget fairly and then create a committee made of IT and finance staff to watch over how it gets spent.

No CIO looks forward to the effort that is involved in doing a good job of obtaining and spending your IT budget. However, if you can prevent IT silos from being built and instead make sure that the company’s objectives are being met by the IT department then you’ll quickly become the CFO’s best friend.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Department Leadership Skills™

Question For You: What do you think is the best way to choose who will be on the IT budget review committee?

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What We’ll Be Talking About Next Time

So at a high level, we all know that a CIO can add value to how a company is run. We know that by managing the IT department and motivating the IT staff, the CIO can keep the email system up and the network running. However, that’s not good enough. How can the CIO really transform the company? What does he / she need to do to make a difference? Turns out that over at Ascend One, they know the answer to this question…

IT Manager Training Workshop Now Available For You!

Monday, January 17th, 2011
An IT Manager Training Workshop Is Not Available

An IT Manager Training Workshop Is Not Available

Blue Elephant Consulting is pleased to announce a new training partnership with OakTree Software. The two firms have teamed up to offer a two-day workshop for IT managers. For the first time, management training that was previously only available to Fortune 100 companies will now be made available to any manager or supervisor who needs it.

OakTree Software is a full-service Information Technology Company providing staffing, training, consulting, and network services to clients around the United States since 1995. OakTree is headquartered in Tulsa, Oklahoma, USA.

For the first time, an IT manager workshop called “Secrets Of Becoming An IT Leader Who Can Deliver Real Results” will be offered to the general public. Dr. Jim Anderson will be the instructor and the course will be presented at OakTree’s training facilities in Tulsa on Tuesday and Wednesday, March 1-2, 2011.

To register for this course, click here!

Here’s a description of the course:

Are you a new IT supervisor? Maybe you are a seasoned IT leader. While anyone can be a manager, it takes special skills to become a true IT Leader. Making the transition from an individual technical contributor to managing a team of technical professionals is never easy, and in today’s mixed up global economy it’s become even harder.

OakTree Software has teamed with the industry’s premier IT management skills consultant Dr. Jim Anderson, ”The Business Side of IT Expert,” to present a leadership workshop that has been tailored to meet the unique needs of IT managers and supervisors. Unlike any other management workshop, this is the one that will provide you with the real-world skills that you’re going to need to be successful in 2011 and beyond.

Building on the technical skills that you already have, this two-day workshop will provide you with both the foundational skills and the advanced techniques that you are going to need in order to be successful in an ever-changing world. Forget dry classroom lectures and get ready for the core knowledge, real world examples, and hands on role playing that will bring the skills that you need alive and make it easy to remember everything that is covered.

In order to ensure that you’ll get the opportunity to closely interact with Dr. Anderson and get all of your questions answered, we’re deliberately limiting the number of students that we’ll accept into this class. You can sign up for either one day (Fundamentals Skills) or at a discounted price two days (fundamental skills and Maximum Management Skills).

To register for this course, click here!

Day 1 — Fundamental Skills That Every Technical Manager Needs

    1. Setting Goals That Your Team Will Be Motivated To Achieve
    2. How To Hire The Best Employees (And How To Avoid Making Mistakes)
    3. Keeping The Team That You Have By Making The Grass Greener Here
    4. You Can’t Do It All — Delegate With Confidence
    5. 120 Hours Is Never Enough: How To Manage Your Time In Order To Be Successful
    6. It Takes A Team To Make You Successful
    7. How A Manager Becomes A Coach
    8. Problem Employees: What To Do With Your Bad Apples

Day 2 — Maximum Management: Skills That Produce Superior Managers and Teams

    1. Will You Be Ready When A Crises Hits?
    2. Move Your Career Forward By Moving Your Team Member’s Careers Forward
    3. The Difference Between Management & Leadership
    4. What You Need To Know About Setting & Executing A Strategy
    5. Budgeting: Follow The Numbers
    6. What Your Company’s Financial Statements Are Trying To Tell You
    7. Accounting 101: Using Net Present Value And Internal Rate Of Return To Make Decisions
    8. Follow The Money: How to Use The Breakeven Analysis And Operating Leverage Planning Tools

This is a great investment to make sure 2011 is your best year ever!

Course Prices: Discounted price for Day 1 & Day 2 – $1,450, Day 1 only – $800

To register for this course, click here!

Just For You: The Accidental Successful CIO Newsletter

Friday, June 11th, 2010

Subscribe to The Accidental Successful CIO Newsletter

Subscribe to The Accidental Successful CIO Newsletter

It is with a great deal of pride that I am finally able to announce that free subscriptions to The Accidental Successful CIO Newsletter are now available!

Subscribe to The Accidental Successful CIO Newsletter now: Click Here!

Why A Newsletter? Why Now?

You might be asking why I felt the need to create a newsletter – isn’t this blog enough? Well in all honesty, I thought that it was; however, a bunch of the 400+ folks who read the blog didn’t and they let me know about it.

For the past year or so I’ve been getting a steady stream of emails asking all sorts of questions about just exactly what steps you need to take if you want to develop the leadership skills that every successful CIO must have. Some were simple like “do I need an MBA?” (no), to the more difficult “what should a CIO’s career goal be?” (it depends). It’s pretty clear that most of us know what we want to achieve; however, we’re just not quite sure how to get there. Ultimately everyone seems to be looking for some solid career guidance – mentoring if you will.

That’s the purpose that motivated me to create the newsletter. In the blog we cover a wide range of topics – nothing’s off limits. The newsletter will have a laser-like focus on you and your plan to become a CIO. We’ll talk about the skills and tools that you’ll need in order to be successful, how best to manage your time in order to get the most important things done, etc. This is the kind of information that you desperately need to get your hands on, and now you can.

Subscribe to The Accidental Successful CIO Newsletter now: Click Here!

Do I Really Have Time To Read This?

Careful – if you never become the CIO, you’ll have plenty of time to read it. Think about how much training you’ve received this year so far – I’m betting not much. Your career is your responsibility, nobody else’s. No matter if you are a party of one or if you are supporting a family of 5, you need to keep improving your skills so that you be ready to step into the CIO spot when your time comes.

Take just a moment and click on the “Subscribe Now!” link. All I need is a name and an email address and you’ll be ready to get the first issue of The Accidental Successful CIO Newsletter. Because it’s the right thing for you to do…

Subscribe to The Accidental Successful CIO Newsletter now: Click Here!

Alternate Reality Games: Games That CIOs Know How To Play

Wednesday, July 15th, 2009
Alternate Reality Games Offer IT Leaders A Way To Solve Difficult Problems

Alternate Reality Games Offer CIOs A Way To Solve Difficult Problems

As a CIO, you’ve got some challenges facing you. You’re managing a diverse and potentially distributed work force of highly skilled and talented IT professionals. You need to find a way to keep them challenged, and yet at the same time enable them to find ways to work together. Have you considered Alternate Reality Games?

Leave The Real World – Visit An Alternate Reality

CIOs have been taught that most problems can be solved with the application of some math and a whole bunch of data. However, they quickly have learned that the real world is much more complex than that – there are a number of IT problems that can’t be solved this way.

Jane McGonigal has been looking at big problems like this and she’s got a solution for us: Alternate Reality Games (ARGs). ARGs are immersive games that provide a massively multi-player experience. What makes them unique (outside of their size) is that the game-play unfolds in the course of their players lives over time spans that can range from days, weeks, or even months. This isn’t your father’s Wii.

Tools Of The (Alternate Reality) Trade

Ok, I can hear you saying, so just how do you play one of these ARGs? Well, it turns out that you don’t really play it – it plays you! You already probably have some hard-core gamers working in your IT department, so why not? The folks running the ARG show, known affectionately as “puppet masters” are in charge of distributing potentially thousands of pieces of information that contribute to telling the story of the ARG. These pieces for the puzzle can be distributed via websites set up for the game, email, cell phone text messages, online audio podcasts and videos, etc.

The players in the game don’t play by themselves – there is no way that they could solve the puzzle if they did that. Instead, they need to collaborate in order to share and gain information. They do this by using social networking sites (Facebook, MySpace, etc.), wikis, chat rooms, and blogs to talk about what clues they have and what they might mean. This interaction forms the narrative of the game.

Sounds Like An Effort – Why Bother?

Welcome to the 21st Century. McGonigal points out that ARGs are an excellent way for companies (and IT teams) to master those difficult collaboration skills that CEOs (and CIOs) want them to learn. Two of the skills that can be developed that she points out are cooperation radar – the ability to identify who can best help you, and protovation - the ability to prototype and test solutions quickly.

Oh, and by the way: ARGs are a lot of fun for everyone that is involved. Although they may be working through a simulation of a business problem that your firm is facing, it doesn’t seem that way – it feels like a game.

Final Thoughts

When a CIOs firm  is faced with a BIG challenge that doesn’t have an obvious solution, playing an ARG may be just what the CEO ordered. Although they are not easy to set up, an ARG may offer the best way to quickly test out different scenarios in real world circumstances.

Above and beyond the business benefits that ARGs offer, by using this innovative way to stimulate and engage your department you will have found a way to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

Questions For You

Have you ever used any form of game playing to help your department sort through difficult IT problems? Do any of your department members play massive online games like “World Of Warcraft”? Would your business environment support part of the IT department playing a game to solve a business problem? Do you think that your IT department members get along well enough to work together in order to solve a complex puzzle? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

Oh Web 2.0, it seems like only yesterday that you arrived – is it possible that already you may be getting ready to be replaced? The answer is not quite yet, but the outline of what the Web 3.0 is going to look like is starting to firm up. CIOs have been slow to take advantage of all that the Web 2.0 had to offer, will they lag behind again when the Web 3.0 shows up?

For More Information

  • Check out the “World Without Oil” simulation that used an ARG to simulate a complex problem with no easy solutions.

Google’s Staffing Problems Have Much To Teach CIOs

Wednesday, June 24th, 2009

Google's Having A Common Staffing Problem - Will They Be Able To Fix It?

Google's Having A Common Staffing Problem - Will They Be Able To Fix It?

If you could be running the IT department for any company out there right now, which one would it be? A lot of us would say Google – everything that we’ve read and heard about the company makes it seem like a great place to work. However, it turns out that even Google is not immune to IT staff problems…

Google’s Staffing Problem

Google is in the middle of what is often called a “brain drain” – some of its best and brightest workers are leaving the firm to go join other companies. In the past few weeks they’ve lost Tim Armstrong who was their advertising sales boss and they’ve lost David Rosenblatt who was in charge of their display advertising. Oh, and they are losing their top engineers to Twitter and Facebook

What’s Google Going To Do?

Google’s plan to try to stem this exodus of talent is a typical Google solution – they’re going to try and solve it by crunching numbers. Unlike many IT firms, Google has both the data and the processing power to attempt this.

Google plans on using data that they’ve collected from surveys and peer reviews in order to discover which of its employees feel underused. This may sound a little far fetched, but Edward Lawler who works at the University of Southern California says that eventually all companies will be approaching HR issues this way.

What’s Gone Wrong At Google?

Using algorithms to find unsatisfied workers is clever and all that, but clearly there is something else going on here. Interviews with former Google employees reveal some interesting things about the day-to-day practical realities of working in this high-tech Shangri-La.

Former employees reveal that people are leaving because many employees don’t feel that their efforts will make the same amount of impact as the company matures from its startup days. Compounding the problem is the fact that Google does not appear to provide much in the way of formal career planning. Often these tasks would be addressed by a company’s Human Resources (HR) department, but it appears as though Google’s HR department is viewed by many as being quite impersonal.

So What Should Google Be Doing?

As amazing as it may seem, the answer to Google’s problems is actually very simple – hard to implement, but simple to describe. What they need to do is to put their customer first. By clearly communicating to the entire company that Google exists to serve their customers, a great deal of other staffing problems will fade away.

Final Thoughts

One of Google’s biggest problems is that they have not found a way to keep their employees engaged. This isn’t surprising because Google dominates its market and so it doesn’t have any big competitors to use as a rallying cry.

Making its customers first would allow Google to focus its staff on a single goal that would extend throughout the company All of a sudden every employee would have a way to measure the value of his/her work. Once again, this wouldn’t necessarily be easy to do, but it’s the right thing to do. If you can figure out how to do this with your IT department then you will have found another way to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

Questions For You

Do you think that Google’s algorithm will be able to identify those employees who might leave? Do you think that it will make mistakes? Do you think that this type of algorithm would work at your company? Do you think a customer focus would solve Google’s staffing issues? Leave me a comment and let me know what you are thinking.

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The Accidental Successful CIO Blog is updated.

What We’ll Be Talking About Next Time

Didn’t we solve that whole outsourcing thing years ago? Specifically aren’t the IT and the Finance departments on the same page when it comes to not only IF we should outsource some of the IT work, but also HOW it should be outsourced? If this is true, than what does the Satyam scandle mean for your IT / Finance relationship?