Posts Tagged ‘strategy’

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Two-Faced CIOs: Dr. Jekyll, Meet Mr. Hyde

Wednesday, December 2nd, 2009
Image Credit : To Be A Good CIO, You Need To Have Two Faces...

: To Be A Good CIO, You Need To Have Two Faces...

Just imagine the day that you become CIO: you’ll be able to shed all of those past associations and friendships that have gotten you to this exalted position and finally you’ll be able to focus on what really matters: forging strong links with your company’s senior management. Well, sure, if you don’t really need to get anything done…

The Best CIOs Are Two-Faced

It turns out that you’re not going to be able to get rid of everyone that you’ve known in the past — they’re still an important part of how you are going to be a successful CIO. The secret to being a good CIO that you need to find a way to simultaneously live in two completely different worlds: you’re going to need to lead the IT team and you’re going to need to be a member of the senior management team.

If you had to pick which one of these sides of your CIO personality was more important, I’d bet that you’d be torn: the old people that you’ve know or the shiny new people that you want to know? It turns out that your relationship with your IT team is probably more important– they are the ones who are going to allow you to actually get things accomplished.

Building An IT Team

Although building a strong and smoothly working IT team will be one of your most critical IT tasks, it’s also going to be one of your most difficult challenges. As CIO you are going to have step up and establish ground rules for how you want your IT teams to:

  • Communicate
  • Make decisions
  • Handle conflicts
  • Evaluate Performance

In order to get the highest level of performance out of your team, you are going to have to work with them to make some very basic agreements about what goals they should be pursuing, who has what roles, and the processes that will be used to achieve these goals.

Playing With The Big Boys

If all that a CIO had to do was to lead the IT team, the job would be much easier. I mean after all, that’s the world that you’ve always been living in, right? The other face of a CIO looks towards the company’s other senior management. Just as when the CIO is working with his / her IT team, there are a completely separate set of goals associated with this team:

  • Finding ways to share information
  • Building a common company culture
  • Creating strategy
  • Working together to solve problems
  • Aligning the company’s organization in order to realize its strategy

Much of your success in this area will rest on your ability to focus on what’s really important: how the overall business is doing.

What All Of This Means For You

When you become CIO, you will also become a split-personality. One part of you will be focused on creating and maintaining successful IT teams. The other part of you will be trying to work with the other senior executives at your company.

The one nice thing about these dual roles is that you’ll know that you are being successful when the same thing happens in both of your dual roles. When everyone feels that they are required to share their thoughts on what’s happening outside of their area, then you know that they really care and that you’ve done your job as CIO.

Which side of being a CIO do you think is the most important: IT team building or Senior Management strategy setting?

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What We’ll Be Talking About Next Time

What makes you think that when you become the CIO that you’ll be able to run things better than the current CIO is doing? Do you posses some magical management ring or have a bag of IT / business alignment powder that you can sprinkle on your staff that will transform today’s issues into tomorrow’s pillars of success? I don’t think so…

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Posted in relationships | 4 Comments »

Cisco’s John Chambers’ Recession Tips For CIOs

Monday, August 10th, 2009
John Chambers Knows How To Survive A Recession

John Chambers Knows How To Survive A Recession

It can be a long and lonely journey through a recession for anyone, including CIOs. The company’s very survival may be at stake, the CIO’s job may be at risk, and of course there is that big unanswered question about what needs to be done to prepare for life AFTER the recession is over. Maybe Cisco’s John Chambers can offer us some insights…

Who Is John Chambers?

Michael Malone over at the Wall Street Journal had a chance to sit down with John Chambers and ask him for some guidance  for how CIOs can make it through these troubling times.

Just in case you don’t know who John Chambers is, he’s the CEO of the computer networking giant Cisco. Roughly 3/4 of all Internet traffic is estimated to run over Cisco gear and if you own a LinkSys router in your home or use one of those little Flip digital cameras then you are a Cisco customer.

John Chambers was at the helm of Cisco when the tech world really took a dive back in 2001. When he talks about what CIOs need to do to survive the current downturn, he knows what he’s talking about…

Chamber’s Suggestions For Surviving A Recession

John Chambers has a playbook that contains four key elements for how to survive a downturn. The playbook has been created based on years of experience in the tech industry and having had a chance to watch once great companies fall by the wayside. Here are Chambers’ key points:

  • Be Realistic: All too often CIOs like to pretend that the challenges that they are facing are all caused by the current economic situation. In reality, it’s more often a combination of what’s going on in the market as well as challenges that they are creating internally. Being able to realize that these are two separate groups is the first step in coming up with a plan to deal with them.
  • Assess Your Situation: When  a CIO discovers that a recession is starting to happen, he/she needs to ask themselves how long they think that this is going to last (they always end eventually!) and how deep it’s going to be. The answer all too often turns out to be that it’s going to last longer than you anticipate and be more severe. Knowing this you can create plans that will see you though the entire downturn, not just some made up short period of time.
  • Get Ready For The Upturn: This is the part that so many CIOs miss – all recessions eventually end. Although the ability to do a good job of cutting costs will help see the company through the recession, it’s the ability to position the IT department to help the company burst into the lead once the recession is over that will prove a CIO’s true value.
  • Get Closer To Your Customers: You would think that this would have always been on Cisco’s list, but Chambers admits that it was added only after the 2001 recession. The closer that you are to your customers, the sooner you will realize when a recession is starting because you’ll see the pain that they are starting to feel. This helps you to react quicker and better.

Final Thoughts

In an era in which firms seem to go through CEOs like copier paper and in a region of the county, Silicon Valley, in which there are very few survivors, John Chambers has not only survived, but he has done a great job of thriving. His experiences with multiple recessions provide a great lesson for all current and future CIOs who want to help their companies to grow quicker, move faster, and do more.

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What We’ll Be Talking About Next Time

The very first baby boomer was born on January 1st, 1946. Soon after that a LOT more baby boomers were born. This generation of workers is just now reachingretirement age en-mass. With the possibility of having a large group of experienced workers leave the workforce all at once, should CIOs be worried?

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Posted in recession | 3 Comments »

Protecting Company Data Is How CIOs Can Make Friends With CFOs

Wednesday, July 1st, 2009

Securing A Company's Data Provides CIOs With An Opportunity To Work With The CFOData Security. There I said it. It sorta lays there like a big lump of coal and everyone in the company stands around looking at it wondering who’s responsibility it is to do something about it. Nobody, including CIOs really wants to touch it for one very simple reason: it’s a losing proposition.

How To Make Friends With Your CFO

Data security, despite being big, heavy, and ugly, always seems to end up in the CIOs lap. Since you really can’t do anything to prevent this, it sure looks like this is  a great opportunity to try to turn a liability into an asset. Ericka Chickowski over at Baseline magazine has taken a look at this issue and come up with some interesting ways to help CIOs work more closely with CFOs. It all starts with compliance. Now compliance is just about as exciting as security; however, firms are willing to spend the big bucks on making sure that they are compliant because they know that there are potentially some big financial penalties if they don’t. It is the clever CIO that sits down with his / her CFO and explains that the company’s data security program can be thought of as an extension of its compliance program. What this means is that you don’t really need a separate program and your costs should be much lower. What CFO wouldn’t be interested in hearing that?

Get Your Priorities In Order

One of the things that the CIO can learn from the compliance side of the house is that a critical first step is to make sure that you prioritize the company data that you are going to be protecting. All data is not created equal! What’s interesting here is that the importance of any single piece of information is based on two things: its value to the company and its role in keeping the company compliant. If your firm was a hospital, then clearly an electronic patient record would fall into the “top priority” bucket .

Act On Your Priorities – Not Necessarily Your Compliance

The level of protection that the IT department needs to surround a given piece of information with will depend on the result of this prioritization. I hope that you realize that this is just a fancy way of saying that there is some company data that you DON’T have to protect (or at least not very much). Just about now you’d expect me to say that you should always go all out to protect ALL of your company data that is involved in a compliance program. But I’m not going to do that. Chickowski points out that not all regulations are created equal. In fact,  some have fairly weak “teeth”. These are all things that the CIO and the CFO need to understand as they create a data protection plan / compliance program for the company. Spend those limited budget bucks to make sure that the important data is secure and then do what you can for the rest

Final Thoughts

Within the company, the CFO ALWAYS wields more power than the CIO – money talks. Folding a company’s data security program into its compliance program is a great way for a CIO to work closely with the CFO and end up saving the firm money (always a good thing) and ensuring that it is both compliant and its data is secure. In addition to providing a CIO with a reason to talk to the CFO that doesn’t involve begging for more money, an agreement about securing the company’s data can allow CIOs to apply IT to enable the rest of the company to grow quicker, move faster, and do more.

Questions For You

Does your company have separate compliance and data security programs? Does your CIO talk with the CFO about how best to secure the firm’s data? Do you prioritize your data or is it all treated as being at the same level of importance? Leave me a comment and let me know what you are thinking. Click here to get automatic updates when The Accidental Successful CIO Blog is updated.

What We’ll Be Talking About Next Time

The role of a CIO is to find ways to apply IT to enable the rest of the company to grow quicker, move faster, and do more. As part of this task a CIO needs to take steps to ensure that nothing happens that would prevent this from happening. This side of the job is not nearly as glamorous; however, it is at least as critical. What can a CIO do to ensure that nothing bad happens to a firm’s IT systems?

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Posted in security | 1 Comment »

5 Things That CIOs Need To Stop Doing

Monday, June 15th, 2009

CIOs Need To Stop Doing Things That Hold The Company Back

CIOs Need To Stop Doing Things That Hold The Company Back

I firmly believe that the reason that any firm has a CIO is so that they have someone who can drive the company’s IT department to provide services and support that will enable the rest of the business to grow faster. It really is that simple – if you can leverage your IT department to support what the business is trying to do, then you’ll be more successful. Of course, this only works if the CIO is doing his / her job…

First You Need Respect

Bob Evans (no, not the breakfast sausage Bob Evans) over at InformationWeek has been thinking about why, of all of a company’s senior leadership, CIOs seem to be the ones who get the least amount of respect.

His conclusions are that the world at large believes that CIOs lack the business skills that are needed in order to have a seat at a company’s strategy steering table. It doesn’t help that all too often CIOs tend to talk using technology terms that seem to go right over the heads of the rest of the business.

If CIOs are to take the reins of the IT department and turn it into the engine that allows the rest of the company to move faster, then there are 5 things that they need to STOP doing.

#1: Stop Avoiding Customers

In order to provide the firm with the tools and services that it needs to meet the needs of its current and potential customers, CIOs need to be spending time meeting with customers. It’s all too easy to become focused on internal issues, cost cutting, and staffing challenges. Get out and talk to customers in order to find out what you REALLY need to be doing to support the company.

#2: Stop Avoiding Change

It is all too easy for an incoming CIO to adopt the “if it’s not broke, don’t fix it” mentality. However, even as you read this the world is being changed by the arrival of Twitter, the long rumored Apple tablet PC, etc. Changes of this magnitude mean that everything must be constantly reconsidered by the CIO in order to find ways to allow the company to move faster and perform better.

#3: Stop Doing Projects Based On “Gut Feel”

Microsoft is getting ready to come out with a new operating system. Should the firm upgrade all of its PCs? Good question. The answer lies in another question: how would upgrading those PCs help the company achieve its business goals? Could the money be spent on something else that would do a better job of achieving those goals? It’s the ability to justify projects based on solid business reasons and not “gut feel” that has been missing from the way that CIOs have been doing business.

#4: Stop Spending So Much On Support

We’re not just talking about money here, we’re also talking about time. Everyone seems to be hung up on the 80/20 rule when it comes to support / new business. Over at HP they’ve found a way to do it, so why can’t everyone else?

#5: Stop Supporting Stereotypes Of CIOs

Evans points out that both at the online version of CIO magazine as well as over at Fortune magazine, disparaging things have been said about the role that CIOs play in firms. CIOs need to stand up and push back – as long as reporters and press are allowed to push them around, they will. CIOs need to start to publicize the fact that their departments are powerful enablers that the firm desperately needs in order to stay ahead of the pack.

Final Thoughts

No senior leadership position is easy to perform these days. However, CIOs have the double burden of having to stay in front of a rapidly changing technological wave as well as being intimately connected to what’s going on in the firm’s business. This can be done; however, in order to be successful, CIOs need to stop doing things that produce more harm than good.

Questions For You

How often does your CIO meet with customers: once a week, once a month, or once in a blue moon? Does your CIO talk about change or does he/she actually cause it to happen? Does your CIO have the ability to turn off the technology talk and turn on the business talk? Leave me a comment and let me know what you are thinking.

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         The Accidental Successful CIO Blog is updated.

Coming Up Next Time

The role of a  CIO in any organization is to find ways to enable the company to be more successful. Underlying all of these different ways to assist the business there is one area that every CIO must master first: providing great internal communications. An opportunity to radically transform how a firm’s employees communicate has arrived and it’s time for CIOs to step up and lead the charge…

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Posted in CIO | No Comments »

Can HP Survive? Do They Have The Secret CIO “Juice”?

Monday, June 8th, 2009
Mark Hurd Has Done Wonders At HP - Now Can He Find Enough Innovation?

Mark Hurd Has Done Wonders At HP - Now Can He Find Enough Innovation?

HP’s CIO Randy Mott has done some fantastic things in helping to turn the company around. However, now things are starting to get tricky and it’s not clear that the company is going to be able to continue to be successful. Everyone seems to think that what they need is a shot of that “innovation juice” and it’s not clear that Randy’s going to be able to deliver it…

What HP Did Right

Ok, so let’s admit it – HP had lost their way under Carly Fiorina’s guidance. They brought in Mark Hurd as CEO (who then brought in Randy Mott as CIO) to turn things around. Hat’s off to Mark – he’s done a great job.

Ashlee Vance over at the New York Times had a chance to talk with Hurd awhile back and he revealed that he sees HP in terms of four “quadrants“. These quadrants include operations, products, business & technology trends, and competitors.

Clearly Hurd has an analytical outlook on life – many people have remarked on just how good he is with balance sheets and dealing with numbers in general. It turns out that this is both good and bad.

The Problem That HP Has Now

HP has done a fantastic job of cutting staff, reducing costs, and negotiating great deals on parts. Having achieved just about all of the benefits that one can get from doing these types of actions, the question that comes up is “what next?”.

Shareholders like growth and in the immediate past, HP’s been growing by cutting. Now that that’s all done, how will it maintain its growth? This is where that pesky thing called innovation comes in…

Old Solutions Won’t Work!

HP used to be able to count on the famous HP labs to come up with new product ideas that would show them the way forward. However, in the current era of budget cutting and project justifications, HP has shrunk the number of projects that their labs are working on from 130 down to about 50. That may not be enough to have enough of those “eureka” moments where breakthroughs happen.

Next Steps For HP

The trick here is to find a way to recapture that “juice” that a technology company like HP needs to have in order to survive. This is exactly where CIO Randy Mott should step in.

As CIO of HP, Randy is in a unique position to help Hurd out. Since HP sells information technology products and services, their very own CIO is the person who can help them evaluate which ideas they need to run with.

Yes, yes – both Hurd and Mott like to run a tight ship with metrics ruling the day. I believe that that time has come and (partially) gone. Now is the time for Mott to throw open the doors to his IT department and start up some trial projects and initiatives. HP is so large that they could easily run multiple evaluations in parallel.

Final Thoughts

HP has made a remarkable comeback from the brink of despair. However, as they try to move forward, innovation and clever sparks of imagination are what’s going to be needed. HP’s CIO Randy Mott has the resources and the talent in his shop that would allow HP to use itself as a testing ground for encouraging its employees to make suggestions and have them tried out. Let’s see if they make the most of this opportunity…

Questions For You

Has your IT department lost its spark of creativity due to relentless efforts to drive costs out of your organization? Do you think that just having a highly efficient organization is all that is needed or does innovation also play a role? What do you think HP could do in order to re-awaken its innovation engine? Leave me a comment and let me know what you are thinking.

Click here to get automatic updates when
The Accidental Successful CIO Blog is updated.

Coming Up Next Time

What would you say is the biggest challenge that CIOs are facing today? All that today’s CIOs seem to get a chance to talk about is costs. What’s missing here is a way for CIOs to communicate in a company-wide manner just how much value the investments that the company is making in IT are returning – the revenue of IT if you will…

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Posted in innovation | 4 Comments »

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